Technical Account Manager
Technical Account Manager
Posted on :
29-07-2025
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1 Vacancy
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Job Description
Help us use technology to make a big green dent in the universe!
Were a technology company focused on creating a smart sustainable energy system. From optimising renewable generation creating a more intelligent grid and enabling utilities to provide excellent customer experiences our operating system for energy is transforming the industry around the world in a way that benefits everyone.
Its a really exciting time in energy. Help us make a real impact on shaping a better more sustainable future.
We have been licensing Kraken for over 4 years transforming businesses by not only moving their customer base to our Kraken platform but also changing their operating model & ways of working. Throughout this time our team has been setting a new standard for what business transformation can look like.
You will be joining the client delivery team with Kraken working to support North American clients through their technology transformation journeys supporting new and long term migration projects.
As a Technical Account Manager youll lead strategic technical relationships with some of Krakens largest utility and energy clients. This is a high-impact role at the intersection of technology transformation and sustainability.
What youll do:
- Build and maintain strategic relationships with customer technology leaders in assigned accounts.
- Translate Krakens technical vision into outcomes that resonate with executive priorities.
- Serve as the primary technical liaison providing expertise guidance and support throughout the customer lifecycle.
- Participate in roadmap discussions executive briefings and planning sessions to ensure technical alignment at the highest levels.
- Guide system design integrations and configuration aligned with both customer and Kraken architectural principles.
- Drive solution design that ensures scalability performance and long-term maintainability.
- Identify opportunities to unlock additional value through feature adoption platform capabilities and ecosystem fit.
- Provide regular reports and updates on project status performance metrics and potential improvements.
- Facilitate product rollouts upgrades and configuration changes for clients managing change effectively and minimizing disruption.
- Risk Management & Escalation - Identify risks within client accounts and develop mitigation strategies.
- Triage and manage technical incidents in partnership with support and engineering teams.
- Guide configuration and usage decisions to ensure best practices and optimal performance.
- Provide hands-on support troubleshooting and technical insight to quickly resolve client issues.
- Manage co-development efforts and joint technical initiatives to address complex issues and ensure successful outcomes.
- Align product and customer roadmaps advocate for customer needs internally and provide feedback loops to product and engineering.
- Act as a product advocate gathering client feedback to influence product roadmap decisions.
Work with the Client Partner and Client Engineering to drive deep technical engagement value realization and strategic alignment across your accounts through three core responsibilities:
Executive Technical Relationships
Act as a trusted technical advisor and confidant to senior stakeholders like the CIO and CTO.
Kraken and Enterprise Architecture Technical Guide to Drive Value Realization
Provide deep architectural guidance to connect customer ecosystems with Krakens platform.
Kraken Day-to-Day Technical Expert Liaison and Advocate for the Client
Be the hands-on technical presence that ensures customer success in the everyday.
What youll need:
- 5 years in a customer-facing technical role such as Technical Account Manager Customer Success Engineer Solutions Engineer Enterprise Architecture or similar.
- Proven experience in managing and supporting technical implementations ideally in SaaS cloud services or IT environments.
- Strong technical background with knowledge of e.g. cloud computing APIs databases Python Django etc.
- Industry experience in Energy & Utilities is highly desirable. Adjacent industries like telecommunications and infrastructure can also be considered.
- Ability to understand complex technical concepts and translate them into actionable insights for clients.
- Proficient in troubleshooting and problem-solving skills; able to navigate technical issues and provide prompt solutions.
- Analytical mindset with attention to detail and a proactive approach to identifying and solving problems.
- Customer and quality focus; highly effective at building and improving relationships
- Ability to thrive in a fast-paced dynamic environment and handle multiple priorities with a problem-solving client-centric mindset.
- Bachelors degree ideally in Computer Science Information Technology or a related field (or equivalent practical experience).
Culture fit:
- Passionate about leading motivating and developing others
- Passionate about helping customers (without them we dont exist)
- Passionate about technology (we are a tech business disrupting energy)
- Committed to sustainability (we are all about speeding up the shift to a more sustainable world)
- Open minded flexible and adaptable (we are constantly growing changing and evolving)
- Confident in decision making
- Supportive
- Approachable
- Inclusive
- Resilient working well under pressure
Why else youll love it here:
- Great medical dental and vision insurance options including FSAs.
- Paid time off we know working hard means also being able to recharge as needed we trust our employees to get the work done and take the time they need.
- 401(k) plan with employer match.
- Parental leave. Biological adoptive and foster parents are all eligible.
- Pre-tax commuter benefits.
- Flexible working environment: you need to shift around your schedule You do you we genuinely believe in work/life balance.
- Equity Options: every Octopus employee owns part of the business. Were a team working together towards huge goals. Every person is crucial to our success you should be rewarded as such.
- Modern office or co-working spaces depending on location.
- We hire a wide range of experience levels into our delivery teams. The salary range for this role in NYC ranges on average from $185000-$250000 (with some flexibility) depending on relevant experience role alignment and technical/client management expertise demonstrated throughout the interview process. While the broad salary range is listed not all candidates will be placed at the top of the rangethis will be determined by the overall fit for the position. If you have questions about this just ask! Our recruiters are happy to provide more context.
Kraken is a certified Great Place to Work in France Germany Spain Japan and the UK we are one of the Best Workplaces on Glassdoor with a score of 4.7. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture.
Are you ready for a career with us We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference please contact us at and well do what we can to customise your interview process for comfort and maximum magic!
Studies have shown that some groups of people like women are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are if you like one of our jobs we encourage you to apply as you might just be the candidate we hire. Across Kraken were looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race colour religion national origin age sex gender identity or expression sexual orientation marital or veteran status disability or any other legally protected status. U.S. based candidates can learn more about their EEO rights here.
Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws including but not limited to the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location you may have the right to access correct or delete your information object to processing or withdraw consent. By applying you acknowledge that youve read understood and consent to these terms
Required Experience:
Manager
Employment Type
Full-Time
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