Russian Customer Support in Porto
Russian Customer Support in Porto
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Start Your Journey in Tech Support Help Users Worldwide!
Join a dynamic and collaborative team where your problem-solving skills and tech curiosity make a real difference. If youre a clear communicator thrive in fast-paced environments and enjoy helping others this is your chance to support users of cutting-edge digital productsno calls just impactful support through chat and email!
Role Overview:
As a Customer Support youll be a key player in delivering seamless high-quality assistance to users of digital products around the world. Through written communication channelswithout phone callsyoull troubleshoot issues guide users and help create a consistently positive experience. This role is ideal for someone who thrives on clear processes cares about customer satisfaction and is eager to grow within a supportive and fast-paced environment.
Key Responsibilities:
- Respond to customer questions and issues through email and chat ONLY delivering quick clear and courteous assistance
- Follow step-by-step support protocols (SOPs) to resolve inquiries effectively or escalate when necessary
- Maintain strong performance in line with quality expectations and SLA goals
- Participate in ongoing training coaching and feedback sessions to develop skills and stay up to date with product features
- Approach each interaction with empathy and a problem-solving mindset to ensure a positive user experience
- Support a culture of continuous improvement by contributing ideas and embracing team-driven success
Requirements:
- Proficiency in Russian (C2 level)
- Proficiency in English (B2 level)
- EU citizenship or a Portuguese residency card
- At least one year of experience in Customer Support or a related role
- Strong analytical leadership and communication abilities
- Desire to learn and advance in the field
Why join us:
- Competitive Salary: Your expertise and dedication are rewarded
- Language Bonus: Additional rewards for your language proficiency
- Meal Allowance: Daily support during your work hours
- Health & Life Insurance: Comprehensive benefits for your well-being
- Collaborative Team: Be part of a communicative and supportive work environment
- Relocation Assistance: Smooth transition support for your move
- Onsite Work Environment: Be part of a supportive and communicative team
Ready to Take Your Career to the Next Level Apply now and be a key player in delivering outstanding customer experiences while advancing your career!
Employment Type
Full Time
