Process Specialist - MIS/RTA
Process Specialist - MIS/RTA
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Salary Not Disclosed
1 Vacancy
Job Description
About the Job: Process Specialist - MIS/RTA (Clark) Onsite
Benefits:
- HMO coverage for the employee and two dependents from Day 1
- Quarterly performance bonuses
- Excellent career development opportunities
- 15% night differential pay
- 24 days of leave annually
Requirements:
- Bachelors degree in any discipline
- At least 3 years of MIS/RTA experience preferably within BPO or Shared Services
- Experience with scheduling capacity planning forecasting and reporting
- Proficient in using MIS scheduling tools such as PowerBI VBA Macros and Excel
- Strong knowledge of MS Office applications with particular expertise in Excel
- Willing to work in rotating shifts
- Must be willing to work onsite in Clark
- Available to start immediately
Responsibilities:
- Ensure optimal staffing for business partners by developing forecast and staffing models providing analytical support for business initiatives and making recommendations based on market conditions and data.
- Oversee resource planning for one or more business units; act as a trusted advisor by anticipating issues and opportunities.
- Build effective relationships with business partners by proactively communicating trends concerns and data-driven recommendations.
- Collaborate with partners to identify upcoming projects or changes that may impact volume or staffing needs; analyze how shifts in business drivers will influence staffing requirements.
- Create volume forecasts for inbound contact center or processing departments maintaining and updating models with standard and advanced statistical methods.
- Regularly evaluate staffing drivers such as volume handle time shrinkage and occupancy against plans; inform the business of findings and suggest necessary actions.
Employment Type
Full Time
