Decant Officer
Decant Officer
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Job Description
We are working closely alongside a Local Authority in Haringey to assist with the appointment of a Decant Officer on a 2.5-month contract likely to be extended at clients discretion. Please apply with your CV for immediate consideration.
Rate of Pay: 17.00 - 22.43 per hour
Summary:
The Decant Officer works within the Tenancy Management Team collaborating with the Property Services Department and Lettings Team to manage both temporary and permanent decants. The role ensures the smooth start and end of tenancies coordinates all aspects of the moving process and serves as the main point of contact for residents undergoing a decant. This position demands strong customer service organisation and the ability to work across departments to deliver efficient and resident-focused service.
Responsibilities:
- Take full ownership of the decant process arranging viewings moves signing of licenses and liaising with residents.
- Maintain consistent communication with residents throughout the decant including regular check-ins.
- Work closely with the Disrepair Voids and Repairs teams through weekly meetings to track property readiness.
- Liaise with contractors for decant-related services (e.g. removals deep cleans purchasing essential items).
- Prioritise void properties for decants before general lettings allocation.
- Regularly update and manage the Decant Spreadsheet and report to the bi-weekly Decant Panel.
Qualifications:
- Degree-level education or equivalent experience (Essential)
- Housing qualification and evidence of continued professional development (Desirable)
Experience:
- Proven experience in delivering excellent customer service
- Experience managing complex workloads and meeting performance targets.
- Experience working collaboratively across departments and with external stakeholders.
- Experience in tenancy management or similar housing role
Please note:
- You should be available to work immediately or at a short notice.
- You should have right to work in U.K
- This role requires a Standard DBS
Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary though assignments can be and often are extended by clients on a longer term basis and can sometimes become permanent.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Your DBS must be either through us or be accompanied by a subscription to the DBS updating service.
#RQ1548920
Employment Type
Full Time
