Accreditation, Transportation, and Operations Manager

**Internal Applicants Only May Apply**

Title:Accreditation Transportation and Operations Manager

Position Purpose:

The Accreditation Transportation and Operations Manager provides a customer service experience to the Bates Campus Community as well as supports Bates Campus Safety in maintaining policies procedures and protocols that optimize the efficiency of the department. This position builds relationships with faculty staff and students to ensure an accessible and equitable experience for campus shuttle services - the Bobcat Express - and Campus Safety operations.

Job Duties:

CALEA Accreditation Management

• Manages the approach to Accreditation within the department; organizing work establishing an accreditation team and determining timeline for the process
• Sets work priorities coordinating accreditation tasks to meet deadlines
• Reviews a wide variety of complex and technical issues concerning CALEA standards and the accreditation process
• Meets regularly with the Director of Campus Safety key partners and others to identify needs and report progress on accreditation efforts
• Identifies and develops new programs systems procedures or equipment specifications for the improvement of agency performance in compliance with applicable accreditation standards
• Maintains frequent contact with CALEA staff
• Keeps abreast of the accreditation process including proposed changes or amendments to the standards transition policies or process changes
• Evaluates the impact of these changes on the agency
• Provides accreditation training for agency personnel
• Maintains CALEA compliance files in a document management software in a way that is easily accessible to officers within the department
• Uses and maintains Campus Safety accreditation information in the CALEA Information Management Reporting System
• Attends CALEA Conferences and local accreditation support network meetings as needed

Transportation and Bobcat Express Shuttle Management

• Designs and implements strategic vision for Bobcat Express shuttle program that meets student needs as well as the needs of the college
• Has frequent communication with students involving Bobcat Express support
• Responsible for budgetary oversight of shuttle drivers program
• Hires trains supervises and performance manages all shuttle drivers and dispatchers
• Coordinates daytime and evening campus shuttles including dispatching shuttles when required
• Reviews and revises transportation route schedules to ensure increased efficiency
• Prepares work schedules delegates work assignments as needed evaluates and resolves routine problems presented by employees
• Coordinates both pick-ups and drop-offs to meet student accessibility needs and medical appointments
• Maintains a user-friendly transportation website
• Coordinates all shuttle vehicle maintenance needs
• Creates a year-end report detailing shuttle utilization drop-off location frequency and high demand times
• Coordinates and teaches the driver certification program
• Manages the colleges contract and business relationship with Zipcar
• Manages the colleges relationship with Northeast Charter
• Coordinates other transportation or departmental needs as determined by the Director

Parking

• Creates implements and coordinates the issuing of parking permits for faculty staff students and visitors
• Has frequent communication with students involving parking and ticketing issues
• Inputs and maintains data in an accurate database of all vehicles with permits
• Works with existing systems to maintain data on warning and citations
• Coordinates parking appeals process
• Coordinates with Office of Community Standards to determine student referrals for excessive citations
• Communicates professionally with the campus community about city parking requirements such as parking bans due to snow construction public works etc. only after receiving message approval from the Director
• Ensures all parking fines are billed
• Calls students to move vehicles when necessary for road or facility work around campus

Access Control Support

• Serves as a back-up to the Access Control Manager during regular office hours or during heavy traffic periods such as the beginning of the academic year or during summer programs working with walk-in faculty students and staff who may require keys or card access.
• Maintains proficient working knowledge of the access control system Lenel and Banner in order to serve in full capacity when the Access Control Manager is out

Minimum Qualifications:

Education

Bachelors degree required

Experience

• 7 years of experience in a professional office setting coordinating multiple tasks and priorities
• Experience working within a complex office environment with frequently shifting tasks and priorities
• Experience working with multiple constituencies in sometimes difficult and stressful situations

Skills and Knowledge

• Commitment to equity and inclusion and serving the needs of a culturally and educationally diverse community
• Strong interpersonal skills with ability to develop and maintain collegial relationships. Must be flexible collaborative and have a positive attitude
• Impeccable organizational skills and ability to coordinate resources and staff within the college community
• Excellent communication (written verbal & listening) skills
• Ability to work independently and handle multiple priorities with minimal supervision
• Keen attention to detail necessary for successful documentation planning and execution
• Impeccable discretion and ability to maintain confidentiality
• Excellent analytical and problem solving skills; ability to synthesize complex or diverse information
• Proficiency in basic data management systems and basic computer software (e.g. Microsoft Word and Excel Power Point Google docs email and calendaring.)
• Willingness and ability to learn additional software as needed
• Ability and willingness to travel (by car air train or bus) domestically and internationally as needed
• Ability and willingness to work weekends evenings & other non-traditional schedules

Benefits:

Bates College offers competitive salaries excellent benefits (health dental sick leave 24 days of vacation 2 personal days 13 paid holidays dependent care subsidy free parking access to library and athletic facilities & more) and a supportive collegial environment in a drug and smoke-free workplace.

Equal Employment Opportunity Statement:

Bates College is committed to the principle of equal opportunity and providing an educational and work environment free from discrimination. The college prohibits discrimination on the basis of race color national or ethnic origin religion sex sexual orientation gender identity or gender expression age disability genetic information or veteran status and other legally protected statuses in the recruitment and admission of its students in the administration of its education policies and programs or in the recruitment of its faculty and staff. Bates College adheres to all applicable state and federal equal opportunity laws and regulations. All college faculty staff students contractors visitors and volunteers are responsible for understanding and complying with the Non-Discrimination Policy.

Inquiries concerning the colleges policies compliance with applicable laws statutes and regulations (such as Title VII Title IX and ADA/Section 504) and complaints may be directed to Gwen Lexow Title IX Officer or via email at .

About Bates:

Bates is internationally recognized as a leading liberal arts college attracting 2000 students from across the U.S. and around the world.

Since 1855 Bates has been dedicated to educating the whole person through creative and rigorous scholarship in a collaborative residential community. Committed to opportunity and excellence Bates has always admitted students without regard to gender race religion or national origin.

Cultivating intellectual discovery and informed civic action Bates prepares leaders sustained by a love of learning and zeal for responsible stewardship of the wider world. Bates engages the forces intellectual trends demographic changes and technology that are transforming higher education and the world into which our students graduate.

Bates has highly competitive admissions graduates over 90 percent of its entering students and more than half of its alumni earn graduate degrees. Bates employs 200 faculty members and 550 staff.

The college is proud of deep roots in the Lewiston/Auburn community Maines second-largest urban area with a population of approximately 65000. Bates is located on a beautiful 133-acre traditional New England campus in Lewiston an emerging city with an entrepreneurial climate a lively arts scene and a dynamic business community. Bates is 35 miles north of Portland 140 miles north of Boston and 350 miles north of New York City.