Customer Success Manager, Amazon Vendor Services
Customer Success Manager, Amazon Vendor Services
Posted on :
29-07-2025
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1 Vacancy
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Job Description
This role is located in one of our approved office locations in Seattle WA.
Want to own the tactical implementation of plans and projects that create an immediate impact on customers and businesses
As a Customer Success Manager with BEATS-Amazon Vendor Services you will work with Amazons top vendor partners influencing processes and plans across their businesses on and improving end-customer experience. You will provide data driven strategic insights and ensure high operational standards. Your personal engagement relationship building and analytical skills are key to developing a trusted advisory relationship to guide and influence vendors to achieve their strategic and tactical goals.
Amazon Vendor Services Team works with Vendors who sell products such as:
BEATS (Business Electronics Automotive Technology Solutions) Business Solutions Auto Camera Office Wireless PC & Software
Our goals include providing the best vendor experience a rewarding Customer Success Manager experience and ultimately to enhance the experience of our end customers. You will collaborate with a team of 6-10 Customer Success Managers to innovate continuously improve learn and grow for the benefit of both vendors and Amazons millions of customers.
The teams are supportive engage regularly for fun events and encourage each other in continuous improvement. Customer Success Managers have a clear path to roles across Amazon including a direct path to Senior CSM within our team. We work hard to ensure your individual professional growth.
Daily Roles and Responsibilities:
Act as the primary point of contact and as the internal advocate for vendor issues questions requests escalations and concerns
Identify advise and execute strategic vendor priorities across marketing merchandising and supply chain management
Interface with multiple portals to develop product messaging on monitor catalog inventory positions and track sales performance
Analyze data from multiple sources and present recommendations to vendors on trends and opportunities
Provide support and strategic business recommendations while working with internal teams to ensure operational performance
Develop and deliver reports to vendors specific to their needs and strategic growth goals
Educate vendors on tools policies processes and relevant growth opportunities through Amazon programs and products
Pitch promotional opportunities to help vendors drive revenue growth to meet their YoY goals
Engage multiple internal stakeholders to problem solve surface defects extract and analyze data and drive continuous improvement for your vendors and the organization
Identify solve and scale process improvements across the team and broader organization
Manage challenging account goals issues and projects
Bachelors Degree
3 years of professional experience in client or vendor facing roles with a focus in relationship management and negotiation skills
Experience analyzing data and best practices to assess performance drivers
Data analysis experience including manipulating large datasets from complex systems and interpreting results
Experience developing and implementing strategies
Experience influencing stakeholders
Proficient in Excel
Time management prioritization and problem-solving skills
Strong written and verbal communication skills
Experience rapidly adapting to change and dealing with ambiguity
Masters Degree or equivalent
5 years of experience in account management sales marketing or buying
5 years in related industries such as retail hospitality technology consumer electronics home goods recreational goods scientific products industrial products or telecom
Experience with analytical & productivity tools including or similar to: Tableau Salesforce Microsoft OneNote SharePoint and Oracle Business Intelligence
E-commerce experience
Data analysis experience
Proven ability to learn tools and processes then effectively use them to provide service
Manage multiple projects and priorities in a fast-pace deadline-focused environment
Proven track-record of taking ownership and driving results
Strong attention to detail
Excellent problem-solving skills
Comfortable working in a diverse group and contributing to an inclusive culture
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $52400/year in our lowest geographic market up to $112000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Want to own the tactical implementation of plans and projects that create an immediate impact on customers and businesses
As a Customer Success Manager with BEATS-Amazon Vendor Services you will work with Amazons top vendor partners influencing processes and plans across their businesses on and improving end-customer experience. You will provide data driven strategic insights and ensure high operational standards. Your personal engagement relationship building and analytical skills are key to developing a trusted advisory relationship to guide and influence vendors to achieve their strategic and tactical goals.
Amazon Vendor Services Team works with Vendors who sell products such as:
BEATS (Business Electronics Automotive Technology Solutions) Business Solutions Auto Camera Office Wireless PC & Software
Our goals include providing the best vendor experience a rewarding Customer Success Manager experience and ultimately to enhance the experience of our end customers. You will collaborate with a team of 6-10 Customer Success Managers to innovate continuously improve learn and grow for the benefit of both vendors and Amazons millions of customers.
The teams are supportive engage regularly for fun events and encourage each other in continuous improvement. Customer Success Managers have a clear path to roles across Amazon including a direct path to Senior CSM within our team. We work hard to ensure your individual professional growth.
Daily Roles and Responsibilities:
Act as the primary point of contact and as the internal advocate for vendor issues questions requests escalations and concerns
Identify advise and execute strategic vendor priorities across marketing merchandising and supply chain management
Interface with multiple portals to develop product messaging on monitor catalog inventory positions and track sales performance
Analyze data from multiple sources and present recommendations to vendors on trends and opportunities
Provide support and strategic business recommendations while working with internal teams to ensure operational performance
Develop and deliver reports to vendors specific to their needs and strategic growth goals
Educate vendors on tools policies processes and relevant growth opportunities through Amazon programs and products
Pitch promotional opportunities to help vendors drive revenue growth to meet their YoY goals
Engage multiple internal stakeholders to problem solve surface defects extract and analyze data and drive continuous improvement for your vendors and the organization
Identify solve and scale process improvements across the team and broader organization
Manage challenging account goals issues and projects
Bachelors Degree
3 years of professional experience in client or vendor facing roles with a focus in relationship management and negotiation skills
Experience analyzing data and best practices to assess performance drivers
Data analysis experience including manipulating large datasets from complex systems and interpreting results
Experience developing and implementing strategies
Experience influencing stakeholders
Proficient in Excel
Time management prioritization and problem-solving skills
Strong written and verbal communication skills
Experience rapidly adapting to change and dealing with ambiguity
Masters Degree or equivalent
5 years of experience in account management sales marketing or buying
5 years in related industries such as retail hospitality technology consumer electronics home goods recreational goods scientific products industrial products or telecom
Experience with analytical & productivity tools including or similar to: Tableau Salesforce Microsoft OneNote SharePoint and Oracle Business Intelligence
E-commerce experience
Data analysis experience
Proven ability to learn tools and processes then effectively use them to provide service
Manage multiple projects and priorities in a fast-pace deadline-focused environment
Proven track-record of taking ownership and driving results
Strong attention to detail
Excellent problem-solving skills
Comfortable working in a diverse group and contributing to an inclusive culture
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $52400/year in our lowest geographic market up to $112000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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