IAM Customer Support Coordinator QXRR36WR
IAM Customer Support Coordinator QXRR36WR
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
IAM Customer Support Coordinator
Kansas City MO
12 months
Overview of the Role:
Key Responsibilities:
- Provides accurate professional and timely customer service/support to a variety of internal and/or external customers.
- Contributes to meeting or exceeding department and unit metrics related to accuracy timeliness and customer satisfaction.
- Adheres to established SOPs and/or checklists when handling requests from internal and/or external customers.
- Ensures sensitive information is secured and only shared with authorized contacts.
- Verifies accuracy of requests and conducts due diligence when handling a variety of customer/business-specific requests. Due diligence may include assessing customer eligibility verifying authorized signatures coordinating with other departments/business lines/Districts and/or conducting additional research for customer requests.
- Follows information security controls when performing credentialing/setting up of products services and/or applications for external/internal users; modifying/discontinuing accesses; communicating access instructions to users; mapping user credentials and server certificates; and provisioning physical devices for access control and encrypted information storage.
- Monitors inventory and completes daily accounting activities to reflect inventory levels.
- Processes accounting entries to other Offices. Works with management to investigate and resolve discrepancies and assists in the receipt and validation of new device inventory shipments.
- Identifies and escalates time critical issues to senior staff members or management as appropriate.
- Coordinates and completes testing activities for application maintenance enhancement and issue resolution.
- Engages with all relevant stakeholders to maintain existing technologies and develop/implement new technologies workflows and processes.
- Reports and monitors related outages/issues and supports testing efforts for contingency verification.
- Reviews recommends and/or implements changes to procedures processes and/or checklists to improve operational efficiencies.
Required Skills & Qualifications:
- Typically requires 0-3 years of relevant experience.
- High School education or GED.
Perks of Working with AP Recruiters & Associates:
- Competitive hourly pay (depending on experience)
- 12-month contract with potential for extension
- Professional development and career growth opportunities
- Comprehensive support throughout your assignment
- Access to exciting opportunities in the financial technology sector
About the Client:
Our client is the nations central banking system playing a vital role in maintaining economic stability and financial security. They invest heavily in contemporary and emerging technologies to support critical financial infrastructure. The organization is committed to building a diverse dynamic team while collaborating with leading technology professionals to strengthen economic and payment systems that serve the entire country.
Employment Type
Full Time
