Internal Customer Service
Internal Customer Service
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1 Vacancy
Job Description
Be part of something bigger.
At Codale Electric were proud of the role weve played in projects like the new Salt Lake Airport the Las Vegas Raiders stadium and Soleil Lofts as well as our role in housing commercial and industrial projects of every size throughout the Intermountain West. We strive to be the best wholesale distributor in the area and invite you to be part of building the future.
Job Summary
As an Internal Customer Service Representativein the electrical wholesale industry you will be the face of the company for walk-in and account-based customers. Your role is to provide expert product guidance process orders efficiently and ensure a seamless customer experience. Youll work closely with contractors electricians and procurement professionals to understand their electrical supply needs recommend solutions and support their projects from start to finish. This position requires strong product knowledge excellent communication skills and the ability to thrive in a fast-paced service-driven environment.
What Youll Do:
- Collaborate with leadership to identify qualify and grow small to mid-sized customer accounts.
- Serve as the primary on-site contact for customers providing product recommendations and technical support.
- Understand customer needs through direct interaction and suggest appropriate electrical products and services.
- Conduct product demonstrations and explain features benefits and applications relevant to electrical systems and installations.
- Build and maintain strong relationships with contractors electricians and purchasing agents.
- Maintain regular communication with existing and former customers to promote new products and services.
- Accurately document all customer interactions quotes and sales in the CRM system.
- Utilize CRM tools to manage customer data and support sales efforts.
- Set up and manage Special Pricing Agreements (SPAs) in coordination with internal teams.
- Provide accurate sales forecasts and contribute to branch sales goals.
- Participate in product and industry training to stay current on electrical codes trends and technologies.
- Communicate marketing campaigns and promotions to customers.
- Promote the use of digital ordering platforms and connect customers with internal specialists when needed.
What Youll Bring:
- Strong customer service and relationship-building skills.
- Sales and negotiation experience preferably in electrical or industrial distribution.
- Ability to work effectively in a fast-paced high-pressure environment.
- Excellent problem-solving and analytical thinking.
- Strong organizational and time management skills.
- Team-oriented with a collaborative mindset.
- Proficient in Eclipse SSM Microsoft Office and CRM systems.
- Familiarity with electrical products components and industry terminology is highly preferred.
Physical Work Environment
- Full-time position:40 hours per week
- Standard business hours:Monday through Friday 8:00 AM 5:00 PM
- This is an on-site role based in a branch or warehouse setting.
- Frequent standing walking and interaction with customers at the counter or in the showroom.
- Occasional lifting of products or materials up to 50 lbs.
- Use of standard office equipment (computers phones printers) and warehouse tools as needed.
- May require navigating warehouse aisles or assisting with product lookups and inventory checks.
Location: Salt Lake City Utah
Why work for Codale Electric Supply
It feels good to drive down the road and say I played a part in that. You can be part of a wide array of projects no matter your role at Codale. Successful team members at Codale demonstrate integrity a commitment to excellence and a desire to be the best warehouse employee delivery driver office support staff or salesperson. Each day presents opportunities to strive for improvement to build customer relationships and to build your skills and accomplishments. You can build a long-term career at Codale.
401K Plan Competitive Medical Plans (medical dental and vision) Paid Vacation Paid Sick Paid Personal Paid Holidays Flexible Spending Accounts (Health and Dependent Care) Employee Assistance Program Tuition Reimbursement Employee Discounts Long-term and Short-term Disability Life Insurance and a Definitive Career Path.
About Codale Electric and Sonepar USA
Founded in 1975 by Dale P. Holt Codale Electric Supply started with only five employees before becoming one of the most innovative and fastest-growing electrical supply distributors in the nation. Today we are headquartered in Salt Lake City Utah and currently have branch locations in the western United States. Even though we have quite a presence in Utah Nevada and Wyoming weve declared that we will not rest until we can help provide contractors throughout the nation with the supplies that they need.
Equal Employment Opportunity Statement
Sonepar is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their race color creed religion national origin citizenship status ancestry sex age physical or mental disability unrelated to ability marital status family responsibilities pregnancy genetic information sexual orientation order of protection status protected veteran or military status or an unfavorable discharge from military service or any other categories protected by federal state or local law.
Sonepar and our family of brands are committed to the full inclusion of all qualified keeping with our commitment we will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly if a reasonable accommodation is required to fully participate in the job application or interview process to perform the essential functions of the position and/or to receive all other benefits and privileges of employment please call or email .
EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more Click here.
Pay Transparency Non-Discrimination Provision
Sonepar follows Executive Order 11246 including the Pay Transparency Nondiscrimination Provision. To learn more Click here.
Employment Type
Full-Time
