Digital Strategy Director
Digital Strategy Director
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Salary Not Disclosed
1 Vacancy
Job Description
The Digital Strategy Director Product and Pricing Enablement will lead the transformation of product and pricing practices across the Tax & Accounting Division. This role partners closely with executive leadership business units (BUs) and cross-functional teams to streamline operations reduce complexity and drive harmonization across the enterprise. This role is critical to closing revenue gaps enabling order automation and improving customer retention.
This person will be responsible for documenting current-state practices identifying inefficiencies and driving the design and implementation of standardized scalable processes across product setup pricing and systems enablement. The role requires a deep understanding of business operations strong analytical skills and the ability to influence at all levels of the organization. Ultimately this role strengthens our commercial foundationreducing churn improving CX and supporting long-term growth.
Key Responsibilities
- Document Current-State Practices
Map and document existing product and pricing processes across all BUs/Segments including product setup bundling pricing models (user bands subscription transactional) renewals and customer contracts. - Identify Pain Points
Analyze current practices to uncover inefficiencies redundancies and unnecessary complexity that hinder scalability and customer experience. - Drive Harmonization Across BUs/Segments
Working alongside the Pricing Strategy team this role ensures strategic pricing is executed effectively by aligning processes and systems. It also plays a key role in realizing our future-state vision of order automation where product data drives efficiency and scalability and enables increased digital commerce.
Collaborate with stakeholders to define and implement standardized practices for:
- Product setup and bundling
- Pricing structures (user bands subscription transactional)
- Renewal processes and customer contract management
- Customer Data Governance
Partner with the Enterprise Data Management team to define and implement a consistent process and hierarchy across systems. - Process Ownership & Optimization
- Own end-to-end process design and continuous improvement initiatives ensuring alignment with Salesforce and SAP platform capabilities and enhancements
- Lead change impact assessments and develop adoption strategies to ensure successful implementation across business units.
- Cross-Functional Leadership
Partnering closely with Product Operations to ensure seamless execution of product lifecycle changes aligning system setup enabling go-to-market strategies and operational readiness. Collaboratively this role ensures accurate consistent product setuppreventing revenue leakage from issues like misconfigured multi-year agreements or pricing exceptions. These gaps currently result in missed or incorrect billing manual rework and customer dissatisfaction. - Performance Tracking & Reporting
Define KPIs track progress and provide regular updates to executive leadership on milestones risks and key decisions.
Qualifications
Required:
- 12 years of experience in business process transformation operations or systems implementation
- Proven success in leading cross-functional initiatives and influencing executive stakeholders
- Strong analytical and documentation skills with a focus on process optimization
- Experience with pricing product management or customer contract processes
Preferred:
- Familiarity with SAP and Salesforce platforms
- Experience with CPQ/Billing systems
- Background in finance pricing strategy or digital/product operations
Other Knowledge Skills Abilities or Certifications:
- Ability to create business requirements in partnership with several business units departments and technology partners to ensure end solutions meet customer needs and organizational objectives
- Continuous improvement mentality that drives operational excellence quality and transformation
- Ability to work and interact with C level executives
- Excellent facilitation skills and ability to negotiate with senior level management and external stakeholders to influence decisions
- Excellent organizational skills
- Demonstrated leadership ability. Ability to lead highly visible programs or initiatives across the organization
- Ability to manage and prioritize multiple initiatives and work within tight deadlines
- Excellent oral and written communication skills. Must be capable of preparing and presenting complex material to executives and senior management
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
Required Experience:
Director
Employment Type
Full-Time
