Sr. Manager, Production Application Support
Sr. Manager, Production Application Support
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Job Description
Were building a relationship-oriented bank for the modern world. We need talented passionate professionals who are dedicated to doing whats right for our clients.
At CIBC we embrace your strengths and your ambitions so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC please visit
What Youll Be Doing
As the Senior Manager Application Operations for Capital Markets you will be managing the operational support of various environments and assisting in the delivery of infrastructure and development projects for the enterprise and / or major client groups. You will be building relationships with our AD partners and collaborating using deployment tools such as Azure DevOp. The role applies professional knowledge in the management of departmental budgets costs staffing and managerial planning to evaluate and mitigate risks determine the feasibility of proposed projects and manage the incident resolution process.
At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.
How Youll Succeed
Strategic Operational management: Working closely with our AD partners and business partners as well as vendor partners to drive the support implementation and continuous improvement required to be a successful
Relationship Management: Working closely with our AD partners and business partners as well as vendor partners to drive the support implementation and improvement of Capital Markets applications.
Strong Leadership: Lead the team to build capabilities and services in a diverse complex technical environment. Support and mentor team members through knowledge sharing collaboration and effective problem solving.
Who You Are
You can demonstrate knowledge and experience in leading a technology team executing on projects and delivering results; understanding of and following bank standards and processes managing relationships and escalations with executives in technology and business groups and have proven experience presenting to senior management.
You have strong knowledge of: The Service operation process (Incident Problem Change management); DevOps Tools (Azure DevOps GitHub Artifactory and Ansible); Infrastructure components (Network; Compute; Storage; SQL & Oracle database); Cloud Platforms (Azure; AWS; IaaS; PaaS; SaaS; Private); Development Framework; and Application platforms
You understand that success is in the details. You notice things that others dont. Your critical thinking skills help to inform your decision making and can demonstrate an ability to influence people and teams with implied authority.
You give meaning to data.You enjoy investigating complex problems and making sense of information. Youre confident in your ability to communicate and present insights and wisdom in an impactful way to both management and executive stakeholders.
You look beyond the moment.You make decisions and take actions that will make a difference today and tomorrow. You proactively seek new opportunities to define whats possible and what can be improved.
Values matter to you. You bring your real self to work and you live our values - trust teamwork and accountability
#LI-TA
What CIBC Offers
At CIBC your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career rather than just a paycheck.
We work to recognize you in meaningful personalized ways including a competitive salary incentive pay banking benefits a benefits program* defined benefit pension plan* an employee share purchase plan a vacation offering wellbeing support and MomentMakers our social points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
*Subject to plan and program terms and conditions
What you need to know
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation please contact
You need to be legally eligible to work at the location(s) specified above and where applicable must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills tests (such as simulation coding French proficiency MS Office). Our goal for the application process is to get to know more about you all that you have to offer and give you the opportunity to learn more about us.
Job Location
Toronto-81 Bay 15th FloorEmployment Type
RegularWeekly Hours
37.5Skills
Agile Methodology Application Production Support Applications Support Business Requirements Developing Creative Solutions Escalation Management Incident Resolution IT Maintenance IT Operations Support Operational Efficiency People Management Problem Resolution Problem Solving Production Support Technical Leadership Work CollaborativelyRequired Experience:
Manager
Employment Type
Full-Time
