Technology Support Sr Specialist - Test Analyst
Technology Support Sr Specialist - Test Analyst
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Job Description
Embark on a career where innovation meets support assisting customers with the highest quality standards and satisfaction.
As a Technology Support Sr Specialist in JPMorgan Healthcare Payments you will be a crucial team member that uses leading best practices to provide first-line support and guidance on day-to-day technology activities. Your role involves troubleshooting hardware software and technology issues within the organization. You will maintain high levels of customer satisfaction with a focus on executing with efficiency and strive for continuous improvement in service delivery. You are responsible for analyzing project and business requirements defining test approach and executing end-to-end test cases.
Job responsibilities
- Design develop execute and maintain test plans and test cases for frontend and backend solutions
- Participate in complete software development life cycle including analysis design test execution test automation and operational rollout
- Provide first-line support for hardware software and technology issues and address and resolve challenges efficiently while adhering to established processes and procedures
- Assist in the timely delivery of technology support services to internal customers coordinate resources and activities to ensure high-quality standards and customer satisfaction
- Contribute to optimal system functionality by applying emerging knowledge of hardware components peripherals devices and network expertise
- Use problem-solving techniques diagnostic tools and best practices to Identify and resolve technical issues
Required qualifications capabilities and skills
- Formal training or certification on software engineering and testing concepts
- 6 months of experience in providing first-contact solutions and end user support to triage and resolve issues in real-time including support for hardware software and networks
- Experience with live chat incident/service request management and runbooks for system issue resolution
- Baseline knowledge of operational management and excellence
- Proven ability to balance tasks while documenting outcomes
Preferred qualifications capabilities and skills
- Experience with Selenium WebDriver JavaScript HTML Rest API SQL and related testing tools
- Practical knowledge of programming in C#
- Exposure to AWS cloud technologies
- Familiarity with troubleshooting techniques for resolving technical issues in hardware software and technology systems
- Ability to document issues procedures and root cause analysis
Responsibilities
Required Experience:
Senior IC
Employment Type
Full-Time
