People Support Associate

Who are WebBeds

WebBeds is the fastest growing and most significant accommodation supplier to the travel industry. We are a global company offering ground services (hotels transfers tours activities) to travel professionals. Our products help our partners and customers to create amazing Travel experiences.

Our Products range from a Retail Online platform Integration Connectivity hub and distribution APIs to name but a few and our systems are 100 cloud hosted processing up to 5.0bn search requests daily. We deliver amazing outcomes using leading edge technology through innovative and creative thinking.

WebBeds is a subsidiary of Web Travel Group (ASX: WEB) an ASX 200 listed company operating a global digital travel business.

What makes us stand out

• We are a wholesale global travel organisation
• We have 1500 people speaking 50 languages in 120 cites across 50 countries
• We partner with over 430000 properties in more than 15000 destinations
• We work with more than 44000 travel companies in 139 source markets
• We have an amazing Technology team focused on delivering valuable outcomes using innovative tech and creative & lateral thinking.

As People Support Associate you will serve as the first point of contact for employees seeking Talent & Culture support. Leveraging your broad understanding of Talent & Culture policies and processes you will provide guidance resolve queries and escalate complex issues when necessary. Your role is critical in ensuring employees receive timely and accurate support contributing to an excellent employee experience.

Key Responsibilities:

• Act as the first line of support for employee inquiries delivering accurate advice and guidance on Talent & Culture (T&C) policies procedures and processes.
• Utilize available resources and technology such as T&C systems and knowledge bases to resolve queries efficiently.
• Triage employee inquiries resolving straightforward issues and escalating more complex matters to the appropriate teams (People Remuneration Services T & C Executive Partners or Communities of Excellence).
• Maintain accurate records of employee interactions ensuring all queries and resolutions are logged in the system.
• Contribute to the development and maintenance of knowledge base content including FAQs and guidance documents to support employees and improve resolution rates.
• Collaborate with colleagues and escalate issues when necessary to ensure timely and effective resolution of complex queries.
• Provide support for key T & C processes such as onboarding benefits administration and policy interpretation.
• Monitor open queries to ensure they are resolved within agreed timelines keeping employees informed of progress.
• Deliver exceptional customer service maintaining a friendly empathetic and professional approach at all times.
• Stay up to date with company policies and T & C processes to ensure accurate and consistent advice is provided.

The skills we would like to see in your suitcase:

• Minimum 5 years of experience within HR/Talent & Culture service centre or shared services.
• Experience in a HR/Talent & Culture customer service or contact centre environment.
• Understanding of HR/Talent & Culture processes policies and employment legislation.
• Strong communication and interpersonal skills with a focus on delivering excellent customer service.
• Proficiency in using HR/Talent & Culture systems ticketing tools and knowledge management platforms.
• Exceptional organizational skills with the ability to manage multiple queries and prioritize tasks effectively.
• Attention to detail and accuracy when handling sensitive information and documenting interactions.
• A proactive approach to problem-solving and a willingness to learn and adapt in a dynamic environment.
• Collaborative mindset with the ability to work effectively within a team and across departments.
• Discretion and confidentiality when dealing with employee data and sensitive issues.

Other Conditions:

Employment is subject to successful completion of a background screening process. This may include verification of employment history education criminal record check and reference checks in accordance with applicable laws and regulations.

Why choose us as your next destination

We are super proud of our dedicated team of friendly energetic & passionate professionals. Our people are key to the success of our business & everybody at WebBeds has their own unique role to play as we continue to drive the company forward.

Over 50 different languages are spoken by our workforce but whether working from offices in Dubai or London or out in the field in Johannesburg or Buenos Aires we all share the common goal to take pride in what we do & to deliver our partners with unbeatable service & support.

• International highly skilled group of experts from all around the globe
• Dynamic environment with the chance to grow influence & impact change
• Disruptive fast-growing market leader within travel & endless possibilities
• Culture built on collaboration empowerment and innovation

Find out more about the WebBeds business at - #LI-Hybrid