General Manager (Sur La Table)
General Manager (Sur La Table)
Posted on :
26-07-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
26-07-2025
Job Description
With over 50 stores and the largest avocational cooking program in the US Sur La Table offers an unsurpassed selection of exclusive and premium-quality goods for the kitchen and tableand the culinary expertise and inspiration to go along with it. Whether the job entails interacting with our customers driving digital growth or providing vital behind-the-scenes support were all here for the same reason to roll up our sleeves and create happiness through cooking and sharing good food.
The General Manager plays a key role in the success of a Sur La Table store by leading a high-performing team that inspires customers throughout every stage of their culinary experience. This position combines strategic business acumen with strong operational expertise to drive both culinary and retail business performance while delivering #bestincenter service.
Key Responsibilities
Leadership & Team Development
Recruit develop and retain a high-performing team to meet the business needs of both culinary and retail.
Lead coach and inspire associates to exceed performance expectations and uphold a positive team culture
Conduct regular performance evaluations provide feedback and create development plans to support individual and team growth.
Customer Experience & Brand Representation
Remains knowledgeable by staying updated on products utilizing available training and seeking additional resources as needed.
Ensure exceptional customer experience by leading a customer-focused culture.
Uphold Sur La Tables brand standards through outstanding service store presentation and culinary class execution.
Address customer concerns and resolve issues to maintain satisfaction and loyalty.
Sales & Business Performance
Exceed sales goals by developing and implementing strategies to enhance the culinary and retail business.
Analyze key performance metrics daily and leverage insights to optimize store performance.
Ensure achievement of sales goals and financial targets through effective merchandising marketing and customer engagement.
Operations & Compliance
Oversee daily store operations ensuring compliance with company policies and procedures.
Maintain accurate inventory levels minimize shrink and ensure proper product merchandising.
Ensure store safety and cleanliness addressing any maintenance needs promptly.
Maintains the accuracy and integrity of employee records including but not limited to time and attendance data food safety certifications and personal information.
Adhere to applicable wage and hour laws. Accurately records time worked according to SLT Policy
Models and ensures all Sur La Table policies and standard operating procedures (SOPs) are communicated effectively to associates maintained and consistently followed.
Physical Requirements
Ability to communicate verbally and work cooperatively with associates and customers
Ability to remain standing for up to 5 hours at a time
Ability to move about the store coaching and directing associates; selling to customers and retrieving merchandise from stockroom or sales floor
Ability to grab reach push pull bend stoop kneel and crouch to retrieve and replenish merchandise from stockroom or sales floor.
Ability to lift and/or move merchandise weighing up to 50 lbs.
Ability to ascend/descend ladders to retrieve and/or move merchandise
Ability to operate a computer POS system keyboards merchandise scanners and mouse to accomplish work
Workweeks are expected to be between 46 and 48 hours with the ability to have a flexible schedule including nights weekends and holidays
Regular and predictable attendance
Qualifications & Experience
3 years of retail management experience preferably in a specialty or culinary retail environment.
Proven track record of achieving sales and motivating high performing sales teams while meeting operational goals.
Strong leadership skills with the ability to inspire develop and retain a high performing team.
Excellent communication problem-solving and decision-making abilities.
Passion for community engagement and providing exceptional customer experiences.
Proficiency in Microsoft Office and retail management systems preferred
This job description represents a summary of the job not an exhaustive or comprehensive list of all possible job responsibilities tasks and duties. Responsibilities tasks and duties of the jobholder might differ from those outlined in the job description and other duties as assigned may be part of the job. This job description is not an employment agreement or contract. Sur La Table has the exclusive right to alter this job description at any time without notice.
The CSC family of brands provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal provincial state or local laws.
It is unlawful in Massachusetts to require or administer a lie-detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
The CSC family of brands is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability please contact.
Required Experience:
Director
Employment Type
Full-Time
Key Skills
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