Guest Services Coordinator

Natural Retreatsis hiring afull-time Guest Services Coordinatorto join our Park City UT team! The Guest Services Coordinator functions as one of the primary interfaces with all guests upon arrival. This position addresses guest requests throughout their stay ensures that all guests have accurateinformation and that all homes are guest join the best luxury vacation rental management company!

COMPENSATION:
$21 - $23 per hour dependent upon experience.

BENEFITS & PTO:Natural Retreats contributestoboth employeeanddependent premiums!

• 15vacation days
• 9 holidays
• 7 sick days
• 5 NR Dayswith a$1500 allowanceto bookaNR vacation home!
• Maternity AND Paternity Leave
• Medical(Traditional PPO-style plans and High Deductible Plan w/ HSA)
• Dental
• Vision
• Flexible Spending Accounts (medical and dependent care)
• 401Kretirement plan options with3.5% company match
• ShortandLong Term Disability Insurance (100% company paid)
• Basic Life Insurance Policy of $50000 (100% company paid)
• Supplemental Life Insurance (Employee Spouse Child)
• Cell phone

ESSENTIAL FUNCTIONS:

• Act as a brand ambassador promoting Park City Natural Retreats and all NR locations and services to guests and colleagues alike.
• Ensure that all guests and owners receive amazing customer service in all aspects of their stay from arrival through to their departure.
• Communicate with guests and owners on the phone and electronically.
• Perform scheduled contacts for guests as well as continual outreachto our guests before during and after their stay.
• Schedule all arrangements for guests with preferred vendors and prepare check-in packets for arrivals.
• Perform complete home inspections prior to guest arrival to ensure accommodation is prepared to Natural Retreats standards.
• Process work orders for maintenance and housekeeping issues and follow through to ensure that all work orders are completed.
• Perform complete inspections following guest departures to ensure no damage to property has occurred and work with Guest Services Manager and the General Manager to rectify any issues encountered.
• Assist with the general administration of the office and other duties assigned by management.
• Reportguest incidental charges (lost keys phone use deliveries etc.) to theGuest Services Manager.
• Obtain and maintain detailed knowledge of property inventory location amenities etc.

EXPERIENCE AND SKILLS:

REQUIRED

• Proficiency in Microsoft Office Suite
• Strong organizational skills
• Excellent communication skills both verbal and written
• Valid drivers licensewith good driving record and 3 years driving experience - will be operating company vehicles
• Ability to pass pre-employment testing which may include drug testing and/or background screening
• Ability to work independently and as a team
• Outstanding customer service
• Ability effectively prioritize and execute tasks in a fast-paced environment
• Ability to lift 25 lbs. and be active up to 80% of the workday
  

DESIRED

• Experience in hospitality property management and/or hotels

POSITION TYPE/EXPECTED HOURS OF WORK:

This isafull-time position and the hours are subject to change and will vary based on occupancy arrivals and departures. Due to the nature of the job the Team Member is required to be flexible with his/her hours. Weekends and holidays are busy and generally required and considered working days with guest arrivals and departures. Guests can arrive at unpredictable times and theTeam Membershould always be available in case of emergency which includes evenings and on-call daily schedules may vary and will be subject to change.

**As part of our hiring process we conduct pre employment background checks. This may include but is not limited to criminal and motor vehicle records. Prior criminal history does not exclude candidates from consideration. By applying for this position you consent to undergo a background check.

Persons with disabilities needing accommodation in the application process or those needing job postings in an alternative format may email a request to

Natural Retreats is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race color national origin ancestry sex gender gender identity gender expression pregnancy childbirth or related medical condition religious creed physical disability mental disability age medical condition (cancer) AIDS/HIV marital status veteran status sexual orientation genetic information or any other characteristic protected by federal state or local law. We are dedicated to this policy with respect to recruitment hiring placement promotion transfer training compensation benefits Team Member activities and general treatment during employment.