Senior Applied Scientist - AI Agents & Generative AI (f/m/d)*
Senior Applied Scientist - AI Agents & Generative AI (f/m/d)*
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Job Description
YOUR MISSION:
As a Senior Applied Scientist (f/m/d)* you will evaluate and improve the performance of our AI Agents. This will involve developing evaluation tasks for agent behaviour fine-tuning foundation models researching and prototyping new AI Agent features and frameworks and investigating issues affecting our customers. Youll develop a deep understanding of the behaviour of our models and AI Agents. Youll work directly with product engineering and sales teams leading by example on evaluating and improving our product - from improving the performance of our production agents to researching and developing new agentic systems.
Youll join the Applied Science team a collaborative group of Machine Learning Engineers and Applied Scientists that own Parloas ML Evaluation Platform and the machine learning models that power our product. The team is responsible for keeping Parloa at the forefront of research and development of Generative AI and AI Agent based products.
IN THIS ROLE YOU WILL:
- Take ownership of applied science and machine learning projects that help us improve our generative AI product suite
- Develop and evaluate production Agentic AI systems for real customer use cases
- Directly support and collaborate with product engineering and sales analyzing the performance of our AI products and prototyping new features
- Evaluate and train or fine-tune a variety of models including LLMs
- Execute Machine Learning research and development projects end-to-end rapidly turning new ideas into customer facing features
Our Tech stack (AI & Data): Python OpenAI LangGraph SQL Microsoft Azure Kubernetes Terraform Docker MongoDB MySQL Redis Eventhubs (Kafka) PostHog Databricks DeltaLiveTables Preset
WHAT YOU BRING TO THE TABLE:
- 7 years of experience as a Data Scientist
- Experience developing and owning production ML models and systems. Experience with LLMs NLP or information retrieval is a strong plus
- Strong proficiency in Python and experience with using using Python in production
- Experience working with big data technologies (e.g. Spark) and using ML Ops platforms (e.g. MLFlow)
- Experience with owning the ML process end-to-end: from gathering requirements to experimentation to productionisation monitoring and optimization.
- Experience in leading medium-sized technical projects (3-9 months roadmap)
- Strong spoken and written communication skills in English
- Our AI&Data Science team expects 2-3 days in the office per week.
WHATS IN IT FOR YOU
- Join a diverse team of 40 nationalities with flat hierarchies and a collaborative company culture.
- Opportunity to build and scale your career at the intersection of customer-facing roles and engineering in a dynamic startup on its journey to become an international leader in SaaS platforms for Conversational AI.
- Deutschland ticket Urban Sports Club Job Rad Nilo Health weekly sponsored office lunches
- Competitive compensation and equity package.
- Flexible working hours 28 vacation days and workation opportunities.
- Access to a training and development budget for continuous professional growth.
- Regular team events game nights and other social activities.
- Hybrid work environment. However we love to build real connections and want to welcome everyone in our beautiful Berlin office on certain days.
Your recruiting process at Parloa:
Recruiter video call Hiring Manager Interview Technical Stage 1 (Data Science Coding Session) Technical Stage 2 (Machine Learning Theory & Case Study) Meeting CTO
Why Parloa
Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloas voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 400 people in Berlin Munich and New York.
When you join Parloa you become part of a dynamic and innovative team made up of over 34 nationalities thats revolutionizing an entire industry. Were passionate about growing together and creating opportunities for personal and professional development. With our recent $120 million Series C investment were expanding globally and looking for talented individuals to join us on this exciting journey.
Do you have questions about Parloa the role or our team before you apply Please feel free to get in touch with our Hiring Team.
Parloa is committed to upholding the highest data protection standards for our clients and employees data. All our employees are instrumental in ensuring the utmost care GDPR and ISO compliance including ISO 27001 in handling sensitive information.
* We provide equal opportunities to all qualified applicants regardless race gender sexual orientation age religion national origin disability status socioeconomic background and other characteristics.
Required Experience:
Senior IC
Employment Type
Full Time
