Senior Director - E2E Experience Design
Senior Director - E2E Experience Design
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$ 147000 - 222600
1 Vacancy
Job Description
JOB SUMMARY
The Senior Director End-to-End Experience Design US & Canada role will adopt global end-to-end (E2E) brand roadmaps developed by the center
team to meet the specific needs of regions across the continent. As pod leaders within the Continent Lodging Product & Services organization they
will lead cross-discipline teams to execute prioritized measurable and high-impact work leveraging customer insights and market research to drive
innovation and brand evolution. The Senior Director will oversee the development and implementation of tailored E2E experience strategies
ensuring alignment between business objectives and customer expectations. This role requires fluency in all aspects of physical and digital brand
management and will be key in collaborating across disciplines to deliver outstanding customer experiences. The Senior Director will coordinate with
global and other continent E2E teams to share best practices and learnings fostering a global culture of continuous improvement and innovation.
CANDIDATE PROFILE
Education and Experience
Required
Ten or more years relevant professional experience in customer experience design brand strategy design thinking trends and
innovation or related function demonstrating progressive career growth and patterns of exceptional performance
Demonstrated ability in customer experience design design thinking innovation brand and product development journey mapping
Preferred
Bachelors degree from an accredited college or university in design experience design or service design
Past experience leading the design development and delivery of complex customer experiences or brand strategy using design thinking
creativity and expert communication skills to deliver powerful results-oriented meetings and workshops
CORE WORK ACTIVITIES
Develop and implement tailored E2E experience design strategies considering customer feedback maps personas user research
technical constraints and opportunities to create end-to-end experience design concepts that support business and consumer objectives.
Lead all aspects of E2E user experience design utilizing quantitative and qualitative methodologies (i.e. testing prototypes through user
interviews coordinating in-depth usability testing mining user analytics etc.).
Work closely with loyalty enterprise partnerships and global brand stakeholders to understand brand and product strategies and
differentiators to inform concepts and experiences requiring distinctive approaches.
Collaborate with cross-discipline teams to deliver outstanding customer experiences.
Leverage and share best practices and learnings with other continent and global teams to foster innovation and accelerate continuous
improvement.
Lead the concepting and design of new products or services and pilot these concepts in market and consult on deployment and
implementation.
Interpret research such as quantitative data and qualitative feedback into actionable next steps.
Identify and develop consumer trends and translate into opportunities for MI. Demonstrate understanding of trends that are post-peak
peak and emergent in terms of adoption.
Cultivate global and multi-disciplinary relationships and collaborate with other teams at MI including Consumer Insights & Data Analytics
Physical Design Development Continent Lodging Services Owner & Franchising Services Partnerships Marketing and Digital.
Communicate design ideas and prototypes clearly and persuasively to a variety of audiences.
The salary range for this position is $147000 to $222600 annually. Marriott offers a bonus program comprehensive health care benefits 401(k) plan with up to 5% company match employee stock purchase plan at 15% discount accrued paid time off (including sick leave where applicable) life insurance group disability insurance travel discounts adoption assistance paid parental leave health savings account (except for positions based out of or performed in Hawaii) flexible spending accounts tuition assistance pre-tax commuter benefits other life and work wellness benefits and may include other incentives such as stock awards and deferred compensation plans. Benefits and incentive compensation may be subject to generally applicable eligibility waiting period contribution and other requirements and conditions.
The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time with or without notice subject to applicable law.
At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.
Required Experience:
Exec
Employment Type
Full-Time
