Service Desk Agent Trainee (REF3267U)
Service Desk Agent Trainee (REF3267U)
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Technical support by telephone or email on software and hardware problems at the Service Desk (First and Second Level)
- Daily contact with the client and colleagues within the group
- Prioritization classification and documentation of malfunctions in a ticket system
- Final comprehensive end-to-end function test if necessary with the customer
- Initiate difficult/complex diagnoses
- Forwarding of tickets to support units
- Control and monitoring of tickets according to service level agreements
- If required customer-related proactive fault management (observation and evaluation of alarm messages and initiation of necessary measures)
- Updating of system data and knowledge database; order completion
- User Rights administration
- Incident and Change management
- Opportunity to optimize daily processes
Qualifications :
- Active (or passive under 25) full-time student status
- Commitment to at least 25 hours of work per week
- Fluent English and Hungarian knowledge
- Basics of computer skill (knowledge of Microsoft products Outlook Word Excel Powerpoint)
- Openness to novelties
- Willingness to learn
- Good stress tolerance
- Good communication skills
Advantages:
- Advanced IT knowledge
- Knowledge of ticketing systems / tools
- German language knowledge
Tovbbi informcik :
* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.
Remote Work :
Yes
Employment Type :
Intern
Employment Type
Remote
Company Industry
Key Skills
- Customer Service
- Hotel Experience
- Hospitality Experience
- Computer Skills
- Upselling
- Medical office experience
- Office Experience
- Computer Literacy
- Front Desk
- Guest Services
- Cash Handling
- Phone Etiquette
