Pharmacy Support & Implementation Specialist
Pharmacy Support & Implementation Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
ECP is a market-leading SaaS software solution that enables senior living communities to better care for their residents. ECP partners with hundreds of pharmacies nationwide to supply 7500 communities with real-time electronic prescription updates. As our pharmacy client base expands so does the need for talented pharmacy team members to support hundreds of real-time interfaces vendor partnerships and ECPs pharmacy-integrated features.
We are looking for someone to play a critical role supporting pharmacy team outcomes and contribute to developing structure process and documentation that helps us standardize how we support our pharmacy partners as we scale.
We are based in Wisconsin but we are open to remote candidates within the U.S.
- Provide technical support to ECP pharmacy partners via email & phone
- Onboard new pharmacy partners by training coordinating go-live plans with facilities and executing data conversations
- Execute software interface installations
- Schedule coordinate and facilitate data pushes and transitions with pharmacy and community partners
- Monitor & troubleshoot pharmacy server connections and other interfaces
- Troubleshoot client issues & concerns
- Help maintain pharmacy-integrated features of ECP
- Document technical processes and configurations
- Collaborate cross-functionally with Sales Customer Support Customer Success Customer Implementation Engineering and Product teams to provide recommendations on process improvements and deliver to the customers expectations
- Help to develop best practices as the team grows
Requirements
- Bachelors Degree preferred
- 1 years of applicable experience in a similar role
- Customer service and technical support experience
- Computer networking knowledge preferred
- Experience working in a pharmacy or assisted living required
- Basic troubleshooting skills
- Windows/Microsoft Office knowledge
- Strong communication skills (written over-the-phone face-to-face)
- Technical writer skilled with email etiquette
- Critical thinker & problem solver
- Self-motivated
- Ability to manage multiple tasks/projects simultaneously strong organization and time management skills
- Willingness to learn new topics responsibilities and processes as our business grows and evolves
Required Experience:
Unclear Seniority
Employment Type
Full-Time
