B2B Operations Representative - Hindi Speaker
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Job Description
Job Description:
At Remitly we believe everyone deserves the freedom to access move and manage their money wherever life takes them. Since 2011 weve tirelessly delivered on our promise to customers sending money globally providing secure simple and reliable ways to manage their money ensuring true peace of mind. Whether its supporting loved ones back home growing a business across continents or pursuing new opportunities abroad were not just here to move money were here to move our global customers forward.Were looking for builders reimaginers and global thinkers who want to work at the intersection of technology trust and transformation. If thats you and youre ready to do the most meaningful work of your careerwe invite you to join over 2800 passionate Remitlians worldwide who are united by our vision to transform lives with trusted financial services that transcend borders.
The team in Israel pushes forward and aims for the stars an energy that has defined us since our early startup days. We hire talents who are passionate about building meaningful products and making a real impact on peoples lives. We invest in promoting their career by providing opportunities challenges and a great flexible work environment.
About The Role:
As a B2B Operation Representative at Remitly you will Manage and accompany the operation process.
Responsibilities:
Joining the field team for activities
Achieving monthly operation targets - convert cardholders to money remittances.
Making calls to existing customers to maximize potential
Interact with customers & coordinate meetings
Multitask between different communication channels
Provide answers by identifying problems researching and guiding the customer through the correct steps
Improve customer experience encourage organic growth & creating engagement
Requirements:
Excellent written and verbal communication skills in Hindi & English Mandatory.
Excellent communication between customer & department
Flexibility in working hours is required.
Proficient in all MS Office products
Experience in the Payments and Banking industry - Advantage
Ability to work independently and under pressure
Enjoy working as part of a team
A significant level of trust and diplomacy is required in addition to normal courtesy and tact
Proven track record in outbound converting calls
** This is a temporary position - maternity leave for 9 months.
Our Connected Work Culture: Driving Innovation Together
At Remitly we believe that true innovation sparks when we come together. Our Connected Work Culture fosters dynamic in-person collaboration where ideas ignite and challenging problems find solutions faster. For corporate team members we have an in-office expectation of at least 50% of the time monthly typically achieved by coming in three days a week. This creates a consistent meaningful overlap that supports team norms and business needs. Managers also have the flexibility to set higher expectations based on their teams specific needs. These intentional in-office moments are vital for deepening relationships fueling creativity and ensuring your impact is felt where it matters most.
Remitly is an E-Verify Employer
At Remitly we are dedicated to ensuring that our workplace offers equal employment opportunities to all employees and candidates in full compliance with applicable laws and regulations.
#Remitly-Israel
#LI-hybrid
Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
