Executive Support Specialist - Tech Central
Executive Support Specialist - Tech Central
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Key Responsibilities
- Deliver high-touch white glove technical support for executive users ensuring a seamless and secure desktop computing experience.
- Provide intermediate-level support for end-user issues including implementation configuration maintenance troubleshooting security and usage monitoring.
- Resolve moderately complex technical issues to minimize downtime and maximize executive productivity.
- Serve as a trusted advisor to executive clients offering proactive consultation on potential technical issues and solutions.
- Create and maintain knowledge base articles procedures and training materials for internal use.
- Maintain accurate records of support activity in the tracking system adhering to organizational policies and standards.
- Act as a point of escalation for junior support staff providing guidance and resolving elevated issues.
- Ensure compliance with IT and Information Security policies and procedures.
Qualifications
Minimum of 3-5 years of work experience including at least 1 year in a technical support role.
Willingness and ability to travel as needed; approx. 20%
Prior experience supporting executive-level users in a white glove environment is strongly preferred.
Exceptional interpersonal and communication skills with a strong focus on relationship management and discretion.
Bachelors degree or equivalent combination of education and experience.
Strong problem-solving skills and the ability to work independently in a fast-paced high-visibility environment.
Special Factors
Sponsorship
Vanguard is not offering visa sponsorship for this position.About Vanguard
At Vanguard we dont just have a missionwere on a mission.
To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne our mission drives us forward and inspires us to be our best.
How We Work
Vanguard has implemented a hybrid working model for the majority of our crew members designed to capture the benefits of enhanced flexibility while enabling in-person learning collaboration and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
