Under general direction the Social Worker Supervisor I plans organizes and supervises social service and employment staff engaged in providing information and referral services adult protective services in-home supportive services home placement services child protective services emergency response services and/or employment services; performs other related work as assigned.
Social Worker Supervisor I is the first supervisory level in the series. Social Worker Supervisor I differs from the next lower classification of Social Worker IV in that the former is the first line supervisor. Social Worker Supervisor I differs from Social Worker Supervisor II in that the latter is at the second supervisory level and requires a Masters degree.
SUPERVISION EXERCISED AND RECEIVED
Incumbents in the Social Worker Supervisor I classification generally receive direction from a Program Manager or other management level classification. A Social Worker Supervisor I supervises a variety of Social Workers clerical and technical staff but does not supervise employees in positions that require a masters degree pursuant to California Department of Social Services (CDSS) Manual of Policy and Procedures (MPP) Division 31 regulations (31.070).
Social Worker Supervisor II
Under general direction the Social Worker Supervisor II plans organizes and directs the work of social service staff providing the most advanced social services; and performs other related work as assigned.
Social Worker Supervisor II requires a Masters degree. Incumbents supervise a unit of caseworkers in specific programs identified as having a high proportion of complex and sensitive casework needs and are usually assigned to programs or staff positions that require extensive casework knowledge. Some positions in larger departments may be assigned full time in-service training and staff development duties.
Social Worker Supervisor II differs from Social Worker Supervisor I in that the former requires a Masters degree and is responsible for supervising and training Social Worker IVs. Social Worker Supervisor II is distinguished from Program Manager in that the latter is generally responsible for administering a program rather than supervising a unit.
SUPERVISION EXERCISED AND RECEIVED Social Worker Supervisor II receives direction from a Program Manager or other management level classification. Social Worker Supervisor II incumbents provide direct supervision to lower level Social Workers including Social Worker IVs.
Social Worker Supervisor I (Bi-Weekly) $2428.17 - $3446.87
Social Worker Supervisor II (Bi-Weekly) $2648.80 - $3936.00
Examples of Duties
Duties may include but are not limited to the following:
Plans assigns directs mentors coaches and reviews the work of employees providing the most advanced or complex casework such as adoptions and protective services; maybe required to work or supervise on-call
Consults with and guides social workers in providing counseling support and guidance to clients with complex or specialized needs
Reviews and approves forms applications court reports placements reports of abuse and other documents to verify information or determine proper course of action; reassesses and modifies case plans
May testify in court; supports witnesses and victims who must testify in court
Selects trains evaluates and disciplines subordinate staff
Documents and addresses clients concerns and complaints
Assists in the development of community resources for all programs
Assists and participates in the development of in-service training and staff development programs
Evaluates the effectiveness of policies and procedures
Represents the social services department at conferences and addresses community groups
Discusses or interprets regulations rules policies and programs to clients applicants staff and the general public
Facilitates communication between staff and management; communicates department expectations and activities policy changes and regulatory changes; evaluates and recommends service delivery improvements
Provides social services for sensitive or confidential cases in the absence of assigned social workers or to meet workload demands
Participates or intercedes in interviews to defuse hostile or angry clients; obtains information on personal issues in difficult or emotional situations; explains decisions or recommendations to clients and family members
Establishes and maintains effective working relationships and trust with staff clients family members community organizations and the public; collaborates with service providers; facilitates a work environment favoring teamwork collaboration and mutual respect
Provides peer support for coworkers facing case related stress
Maintains written chronological narrative reflecting personal or other contacts with the client and reasons for the social workers actions; prepares and maintains case records and databases; communicates decisions timelines recommendations and case plans to clients families and service providers
May direct research studies and prepare reports
Enters and retrieves information from an automated computer system; researches information using the Internet and computer resources.
Develops and prepares court reports case plans case narratives and safety plans in automated computer systems
Authorizes the provision of social and employment services through the department provides services and makes referrals to other agency staff and community agencies.
Receives approves and prepares correspondence and reports
Ensures all services are delivered in a respectful culturally sensitive and appropriate manner and
Maintains confidential information in accordance with legal standards and/or County regulations; performs all duties in conformance with the National Association of Social Workers (NASW) Code of Ethics
Performs related duties as assigned
EMPLOYMENT STANDARDS Knowledge of:
Principles and practices of supervision training mentoring motivating casework consultation and peer counseling
Principles and practices of organization workload management and time management
Principles and practices of note taking report writing and English composition grammar punctuation and spelling
Functions of public social services agencies and the principles of public social service administration
Social research methods
Laws rules and regulations governing the operation of public social services agencies and the role and responsibilities of a social worker
Medical legal economic and social management needs of individuals and families with special medical needs such as HIV disease drug dependency the medically fragile child Alzheimers and the terminally ill
Strategies and protocols surrounding crisis intervention techniques such as voice modulation and assessing the potential for suicide
Psychopathology the different types of mental illness diagnoses how mental illness affects human behavior and mental health services and treatments utilized by clients
Signs stages and dynamics of abuse and the effects of abuse on child/adult development and behavior
Signs and symptoms of alcohol and drug use/abuse in adults and children and the effects on families
Standards for maintaining clients safely in the home; options for placement; effects of removing clients from unsafe situations
Principles and methodologies of research analysis problem solving and decision making
Principles methods and resources in the field of public health mental hygiene education correction and rehabilitation as they relate to public social service
Techniques of supervision training and casework consultation
Computers software and Internet research
Principles of community organization
Resources available in the community for referral or utilization in employment or social service programs
Ability to:
Exercise sound judgment when organizing directing and prioritizing unit activities
Select train coach supervise evaluate and discipline subordinate staff
Mentor counsel and collaborate with staff and foster an environment of teamwork mutual respect and professionalism
Classify case problems and evaluate the effectiveness of effort in solving problems.
Apply effective interpersonal and interviewing skills
Develop and maintain effective working relationships with agency staff clients and outside organizations
Make oral and written presentations clearly and concisely
Analyze a situation accurately and adopt an effective course of action
Maintain confidentiality in accordance with legal standards and/or county regulations
Recognize signs of abuse for children elderly and dependent adults; assess risk factors and potential dangers to clients
Act effectively in stressful situations
Interact professionally and respectfully with clients including difficult hostile or distressed clients
Respect cultural differences
Use computers and related software packages
ESSENTIAL FUNCTIONS
Operate a personal computer and other modern office equipment including repetitive hand and arm motions.
Frequent use of hand-eye coordination
Frequently sit for extended periods
Occasionally operate a motor vehicle
Communicate effectively with others in person and over the telephone.
Analyze data interpret policies procedures and regulations develop appropriate conclusions and prepare reports.
Meet deadlines under stressful conditions.
Resolve conflicts and respond appropriately to complaints.
Complete multiple priority projects with conflicting deadlines.
Establish implement and achieve goals and objectives.
Maintain confidential information in accordance with legal standards and/or County regulations; performs all duties in conformance with the National Association of Social Workers (NASW) Code of Ethics.
Represent the County with the community and other agencies.
Make presentations.
Train evaluate and supervise staff.
Regular attendance is an essential function.
Minimum Qualifications
Social Worker Supervisor I
Pattern 1: Three (3) years of full-time experience performing journey level social work case management duties* in a Social Worker II classification in an Interagency Merit System (IMS) county;
(Substitution: One year of graduate work in social work or counseling may substitute for one year of the required experience.)
OR
Pattern 2: One (1) year of full-time experience performing advanced journey level social work case management duties in a Social Worker III classification in an Interagency Merit System (IMS) county.
OR
Pattern 3: Four (4) years of full-time experience performing social work case management duties.
*Qualifying social work case management includes direct case work management such as: assessment evaluation; conducting investigations of abuse and neglect; preparing court reports; responsibility for a long term caseload monitoring compliance through home calls and other personal contact; collaboration with other agencies and linking clients to resources and programs; development of a case plan modification of case plans as needed/required; and authority to impose sanctions or implement actions that impact services.
Social Worker Supervisor II
(According to Division 31 ChapterChild Welfare Services Manual counties that do not meet the staffing requirements for emergency response and family maintenance services may contact CDDSS regarding a possible waiver).
Pattern 1: Two (2) years of full-time experience performing duties of the Social Worker III in an Interagency Merit System (IMS) county;ANDA masters degree in Social Work from an accredited college or university or a masters degree from an accredited two (2) year counseling program.*
OR
Pattern 2: One (1) year of full-time experience performing duties of the Social Worker IV classification in an Interagency Merit System (IMS) county; ANDA masters degree in Social Work from an accredited college or university or a masters degree from an accredited two (2) year counseling program.*
OR
Pattern 3: Four (4) years of full-time experience performing social work case management duties;**ANDA masters degree in Social Work from an accredited college or university or a Masters degree from an accredited two (2) year counseling program.*
*Qualifying masters degrees include: Marriage and Family Therapy Clinical Counseling Mental Health Counseling Addiction Counseling Gerontology and Counseling Psychology. Completion of all of the requirements for a Marriage and Family Therapy (MFT) license program may be substituted upon submission of verifying proof.
**Qualifying social work case management includes direct case work management such as: assessment evaluation; conducting investigations of abuse and neglect; preparing court reports; responsibility for a long term caseload monitoring compliance through home calls and other personal contact; collaboration with other agencies and linking clients to resources and programs; development of a case plan modification of case plans as needed/required; and authority to impose sanctions or implement actions that impact services.
Supplemental Information
TRAINING & EXPERIENCE EXAMINATION WEIGHTED 100% The Training & Experience Examination is designed to elicit a range of specific information regarding each candidates knowledge skill abilities and potential to effectively perform the duties relative to the classification. Responses to the questionnaire will be assessed based on pre-determined rating criteria. All applicants must complete the entire examination to receive a order to obtain a position on the eligible list candidates must receive a minimum rating of 70% on the examination.
Examination administration and processing time is approximately two weeks after the closing date of the job bulletin.
ELIGIBLE LIST INFORMATION A departmental open eligible list will be established for the county of Merced. The list will be utilized for 12 months after it is established unless the needs of the service and conditions of the list warrant a change in this period.
RETEST PERIOD Once you have taken the examination you may not retest for SIX (6) MONTHS from the established eligibility date.
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