Chief Operating Officer, Full-Time

One position available. This position has a reporting location of Wall SD or Hot Springs SD or Dell Rapids SD.

Please forward cover letter resume and salary requirements to:

Consortia Consulting Inc.
c/o Dan Caldwell
16924 Frances Street Suite 115
Omaha NE 68130
Telephone -


General Summary:

The Chief Operating Officer (COO) serves as the CEOs second-in-command and focuses on executing the Companys strategic vision to benefit customers members and communities of a large rural telecommunications Cooperative. The COO ensures operational excellence strategic alignment and financial stewardship of all assigned divisions and business units.

The COO collaborates with the Companys leadership to drive growth optimize business operations and lead major initiatives necessary to maintain industry leadership in a dynamic and competitive market.

Essential Job Functions:

• Serve as a strategic advisor and delegate to the CEO on all operational and business matters undertaken by the Company; participate in executive management and board meetings.
• Collaborate with leadership in developing high-level strategic objectives across the Company. Develop strategic initiatives milestones goals measures and deliverables required to achieve the key results.
• Translate high-level strategies into actionable plans for all assigned divisions and business units. Communicate and oversee the implementation of actionable plans. Monitor KPIs and ensure accountability across all assigned divisions and business units.
• Oversee daily operations across all assigned divisions and business units ensuring alignment with the Companys strategic objectives.
• Direct performance of operational activities to consistently achieve key results and deliverables. Ensure efficient business operations effective resource management and high-quality service delivery. Build maintain and enhance the teams tactical capacity.

• Drive operational excellence through the company by optimizing processes improving productivity and fostering a culture of efficiency.
• Direct business unit(s) management to ensure profitability performance and customer satisfaction with the business units products and services.
• Analyze internal processes to identify opportunities for operational and technical enhancements leveraging new technologies and methodologies.
• Prepare and manage short- and long-range budgets capital requirements and resource allocation to support sustainable growth and financial targets. Optimize capital investments and control operating expenses to maximize productivity and effectiveness.
• Monitor adherence to approved budgets and work plans; prepare reports for the CEO and recommend adjustments as needed.
• Champion cross-functional collaboration across the Company to engage relevant people processes and technology in decision making. Lead company-wide initiatives using cross-functional teams. Mentor leaders to ensure cross-functional efficiency and accountability.
• Lead mentor and develop direct reports fostering a culture of innovation safety and continuous improvement.
• Provide ongoing guidance and feedback to direct reports discussing project updates challenges and department needs.
• Support employees in achieving career objectives and training goals to maximize their success within the organization.
• Collaborate with leadership and HR on employee relations performance management and policy coordination.
• Participate in expansion activities such as investments partnerships corporate alliances and mergers/acquisitions.
• Ensure all operations comply with applicable local state and federal regulations. Develop and implement company-wide processes to ensure compliance with regulatory requirements reporting obligations and funding mechanisms.
• Develop and implement risk management strategies to safeguard organizational assets and reputation.

• Communicate effectively with peers staff and stakeholders to coordinate activities and ensure organizational alignment.

Other Responsibilities:

• Performs all other related duties assigned by Management.

Knowledge Skills & Abilities:

• Knowledge of Company policies procedures products and services.
• Extensive knowledge in developing and implementing business strategy and goals using strategic planning frameworks.
• Extensive knowledge in operational planning concepts best practices and tools for driving operational performance.
• Extensive knowledge of methods for implementing measurable KPIs.
• Extensive knowledge in all aspects of telecommunications companies including marketing sales customer service service delivery order fulfillment plant construction installation network operations customer support trouble and repair.
• Knowledge in telecommunication Part 32 accounting principles. financial reporting and financial performance analysis.
• Knowledge of budgeting capital planning and financial management principles including resource allocation and cost control.
• Ability to interpret financial reports and perform financial analysis on operating statements cash flows and balance sheets. Must be able to effectively communicate and translate financial information to non-financial stakeholders in a professional and clear manner.
• Familiarity with regulatory environments and compliance requirements at the federal state and local levels.
• Knowledge of FCC programs such as USF CAF-BLS ACAM Lifeline.
• Knowledge of local/intrastate and interstate tariff management settlements NECA pooling and cost studies.
• Knowledge of telecommunications network design installation maintenance and support operational practices.
• Knowledge of product line management or business unit management including product development and product operations.
• Knowledge of Billing and Operational Support Systems B/OSS Information Technology (IT) Cybersecurity and related corporate technology operational functions and systems.
• Knowledge of various compliance frameworks such as NIST-CSF and COBIT.
• Knowledge of various operational and quality management frameworks such as eTOM TL9000 TQM Lean Six-sigma Theory of constraints.
• Knowledge of the latest trends in business technology management and leadership.
• Knowledge of emerging technologies innovative practices and methodologies to enhance operational efficiency and service quality.
• Knowledge of talent management succession planning and organizational structure best practices.
• Skill in leading mentoring and developing high-performing teams; fostering a culture of innovation and continuous improvement.
• Skill in cross-functional collaboration and building consensus across departments and teams.
• Understanding of employee relations performance management and professional development processes.
• Ability to translate high-level strategic objectives into actionable plans.
• Ability to effectively implement plans with concrete deliverables and timeframes.
• Ability to provide effective feedback conduct performance evaluations and support employee growth.
• Strong verbal and written communication skills for interacting with executive leadership board members staff and stakeholders.
• Skill in analyzing internal processes identifying operational and technical improvements and implementing data-driven solutions.
• Ability to monitor and interpret system performance data financial reports and regulatory requirements to inform decision-making.
• Skill in project management including planning executing and monitoring complex projects across multiple business units.
• Ability to oversee daily operations manage resources and ensure alignment with strategic objectives.
• Ability to set and achieve comprehensive organizational goals for growth efficiency and operational excellence.
• Ability to serve as a strategic advisor to the CEO and act as a delegate in executive matters.
• Ability to ensure operational compliance with all relevant regulations and complete regulatory reports accurately and on time.
• Ability to facilitate risk management functions to safeguard organizational assets and reputation.
• Ability to optimize resource allocation manage capital investments and control operating expenses to support sustainable growth.
• Ability to drive organizational changes.

Education and/or Experience:

• 7 years of consecutive experience at a telecommunications company with 4 years managing multiple teams.
• 2 years of Senior/Executive level management experience preferred.
• Masters degree (preferred) in engineering technology business administration management or a related field with 5 years direct telecommunications experience; or Bachelors degree with 7 years of direct telecommunications experience; or an equivalent combination of education training and relevant professional experience.

Certifications Licenses Registrations:

Must have or be able to obtain and maintain a valid South Dakota drivers license have an excellent driving record and be insurable under the Companys policy carrier.

Other Qualifications and/or Credentials:

Must live within Golden West Service Territory or be willing to relocate to the Golden West Service Territory.

Physical Requirements:

PHYSICAL REQUIREMENTS

0-24%

25-49%

50-74%

75-100%

Seeing:

Must be able to read computer screen and various reports.

X

Hearing:

Must be able to hear well enough to communicate with employees and business contacts.

X

Standing/Walking:

X

Climbing/Stooping/Kneeling:

X

Lifting/Pulling/Pushing:

X

Fingering/Grasping/Feeling:

Must be able to write type and use phone system.

X

Sitting

X

Working Conditions:

Good working conditions with the absence of disagreeable conditions. Climate controlled building with adequate lighting and space. The noise level in the work environment is usually quiet.

Note:

To perform this job successfully an individual must be able to perform the essential duties satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Disclaimer:

The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities duties and skills required of personnel so classified. Furthermore they do not establish a contract for employment and are subject to change at the discretion of the employer.