Omni Experience Lead - Full Time

What you will do

• Demonstrate a high level of ownership accountability and initiative in achieving store objectives and driving the accomplishment of key metrics.

• Execute omni process and procedures leading team in picking packing and shipping orders accurately and efficiently to maximize productivity. Maintain fulfillment equipment devices communication boards and organization of store fulfillment and customer pickup areas to promote efficiency.

• Communicate daily goals and key tasks. Model behaviors that support building team knowledge to enhance individual and store omni results.

• Utilize omni planning tools to determine forecasted unit projections and labor hours. Participate in weekly leadership workload planning meetings to ensure all omni tasks are planned and scheduled.

• Track fulfillment supply usage and ensure replenishment orders are placed to maintain adequate supply levels.

• Demonstrate adaptability and respond to changing circumstances adjusting tactics and shifting resources based on updated forecasts and business needs.

• Enhance team performance by assisting with onboarding initiating teaching opportunities and supporting associates continued learning.

• Champion associate engagement sharing team successes and celebrating associate achievements. Foster a positive store culture by ensuring team members understand their role in achieving store goals and feel valued.

• Support in-store customer experience by providing excellent customer service and supporting the store during key coverage periods.

• Lead shortage control in designated areas and ensure compliance with asset protection safety guidelines and security protocols.

Skills and Abilities

• Ability to use data guidance and judgement to support timely and effective decisions that contribute to team and business success.

• Skills and experience to perform in the role and a commitment to continuously learn.

• Ability to take ownership of assigned tasks and contribute to store success by teaching partnering and encouraging others.

• Self-directed and able to work with minimal supervision in a deadline-driven environment.

• Communicate with excellence.

• Comfortable with technology including smart phones tablet computers and Windows-based operating systems.

• 1 years of retail experience and a dedication to customer service excellence.

• Available to work a flexible schedule based on business needs including nights weekends and holidays.

• Must regularly move around all store areas and be accessible to customers.

• Must bend reach stretch for product as well as lift carry and move at least 50 lbs.

• Ability to push/pull receiving equipment weighing up to 500 lbs.

The job posting highlights the most relevant / essential responsibilities and requirements of the role. It is not all-inclusive. There may be additional duties responsibilities and qualifications for this job.

Benefits we offer

• Medical Dental and Vision

• 401K with Matching Contribution

• Generous PTO

• Merchandise Discounts

• Paid Maternity and Paternal Leave

• Growth and Professional Development Opportunities

• Employee Assistance Programs

• Education and Tuition Reimbursement Programs

*Benefit eligibility dependent on role and/or full-time/part-time status

Your career. Your runway.

At Belk were focused on what matters most to our customers and associates. We try new things and adapt quickly. Whether showcasing emerging fashion trends or embracing new ways of doing business we approach our work with curiosity and a problem-solving mentality. Weve been doing that for more than 135 years and continue to evolve!

Accessibility Guidelines

is committed to making the online application experience easy and accessible to individuals with disabilities. Were constantly making improvements to comply with the Americans with Disabilities Act and the Web Content Accessibility Guidelines.

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We are an Equal Opportunity Employer

Belk is an equal-opportunity employer committed to providing a workplace free from harassment or discrimination. All employment decisions are to be made without regard to race color age sex gender identity sexual orientation hair style hair texture religion marital status pregnancy national origin/ancestry citizenship physical/mental disability genetic information military/veteran status or any other basis prohibited by law.