ICTS Support Specialist
ICTS Support Specialist
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Job Description
Position:
ICTS Support Specialist (40 hours per week/12 months)
Information Communication Technical Services Department
Overview:
The Support Specialist reports to Technical Service Manager and works closely with all members of the ICTS Department ensuring the smooth operation of Cambridge Public School District (CPSD) systems. Specific duties and responsibilities include the following but not limited to: administration of help desk system remote desktop support support System Administrator with various system management tasks managing district cell phones through our carrier phone and email support as well as training to end users; creating processing and printing reports from the student information system; and contributing to enhancement of the student database reporting system. Another key role is to support the Database Administrator and Systems Administrator with student database system and interface to the departments database reporting system.
Duties:
- Day-to-day operation provide phone support to the Helpdesk phone line provide in person support to staff that visit the ICTS office. Software configuration to be done with guidance from Systems Administrator.
- Maintain the help desk system which includes assigning work orders to Technical Service staff.
- Answer office phone calls and help desk phone calls/emails.
- Provide remote desktop support for end users.
- Creating processing and printing reports from the student information system (Aspen) in coordination with the Database Administrator.
- Prepare reports for Technical Service Manager Chief Information Officer district principals clerks and other department administration.
- Communicate with district administration and school leaders regarding school reporting schedule as determined by Superintendents office.
- Support System Administrator with CPSD unified messaging system.
- Assist System Administrator with user account management.
- General office tasks as needed to organize and streamline ICTS operations.
- Manage technology inventory by adding new technology purchased by the district.
- Manage District owned cell phones.
- Maintain records for Laptop and Device Agreements for the district.
- Contribute to Technical Service projects as defined by Technical Service Manager or Chief Information Officer.
- Other tasks as assigned by Technical Service Manager or Chief Information Officer.
Minimum Requirements:
Knowledge and understanding of the following: Windows Operating Systems Mac OS X Operating System iOS Android Chromebooks Microsoft Office (Excel Word Access Powerpoint) Google Drive Aspen X2 (a plus) Asset Panda understanding of cell phones.
How to Join Our Team:
Please upload a resume and thoughtful cover letter outlining how your skills experience and commitment to equity in education meet the qualifications of the position as well as stating how you heard about this opportunity.
At the Cambridge Public Schools we are committed to cultivating an environment where diverse perspectives and backgrounds are embraced acknowledging that a team reflecting diversity of race color ancestry national origin religion age gender marital/domestic partner status sexual orientation gender identity disability status and veteran status allows us to serve our communities better. To that end we welcome and encourage applicants to bring their authentic selves when considering employment opportunities within our school district.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
