Casual Library Specialist III, Part Time

TEMPORARY LIBRARY SPECIALIST III PART TIME

Note: Casual non-benefited employees are limited to working no more than twenty-five (25) hours per week and no more than 900 hours in a fiscal year (July 1-June 30).*Seasonal non-benefited employees are limited to working no more than six (6) consecutive months and no more than 900 hours in a fiscal year (July 1-June 30).

The City of Sunnyvale is seeking to fill the positions of Temporary Library Specialist III. An energetic and highly motivated individual who possesses excellent customer service technical and interpersonal skills is needed.

This classification provides clerical support for Library operations and programs by receiving and responding to patron questions performing circulation duties and performing duties related to the opening and closing of the Library. This classification differs from the lower-level classification of Library Specialist II in that the Library Specialist II performs the more routine duties.

(May include but are not limited to the following):

• Conducts transactions with the public and employees including the acceptance of payments or fees registration of new library cards checking library materials in and out using either manual or automated circulation systems updating patron records preparation of requisitions and receiving reports distribution of documents data or information.
• Provides information about library services policies and procedures to the public.
• Performs simple operations for updating or blocking certain fields in a patrons record and performs related work on the online system.
• Assists and trains patrons on the use of the Technology Center; troubleshoots public access computer issues; and responds to patron questions regarding computer usage.
• Uses the online system to search for library materials and patron information.
• Assists in receiving and resolving patron complaints and questions.
• Deletes and discards outdated and damaged library materials from circulation system.
• Processes and shelves holds and other library materials.
• Types documents and routine correspondence.
• Mends books media and audiovisual library materials.
• Performs simple maintenance on library equipment and machines.

In addition to the duties above employees may be assigned to one or more workgroups.

If assigned to the Circulation work group additional duties include:

• Provides first point of contact customer service to patrons in person and on the phone.
• Performs daily start-up and closing operations for the computerized circulation system including setting up and taking down self check-out machines logging on and off computers and restocking the circulation desk.
• Delivers library materials to homebound residents and offsite locations.

If assigned to the Technical Services work group additional duties include:

• Processes new library materials; applies labels and creates packaging; programs RFID tag enters information into circulation system and organizes onto carts for processing.
• Corrects call number labels and barcodes; reviews and resolves issues related to media playability.
• Receives and processes receiving slips and invoices for payments.
• Maintains work groups processing manual.
• Develops maintains and archives a variety of files fling systems and records.
• Collects information from various sources and compiles data for reports.

Education and Experience:

The minimum qualifications for education and experience can be met in the following way:
Graduation from high school or tested equivalent; AND
One year of clerical customer service or library work experience.

Knowledge of:

• Library circulation principles.
• Modern office equipment and designated specialized computer software and operating programs.
• Cash handling techniques.
• Principles of alphabetical and numerical filing.
• Advanced customer service principles.

Ability to:

• Make simple calculations.
• Carry out routine clerical and library procedures.
• Consistently apply policies and procedures according to available guidelines.
• Handle records accurately.
• File alphabetically and numerically.
• Operate modern office equipment and applicable software.
• Receive research and resolve customer questions.
• Provide excellent customer service to the public and City employees.
• Understand and follow written and oral instructions.
• Communicate effectively both orally and in writing.
• Establish and maintain and promote positive and effective working relationships with employees and the public.
• Demonstrate initiative and exercise good judgment in the performance of duties.
• Apply the operations policy and procedures of the Library.
• Work independently and as a team member; recognize and set priorities and meet deadlines.
• Observe safety principles and work in a safe manner.

Willingness to:

• Work irregular hours evenings and weekends as required.

Licenses/Certificates:
Possession and continued maintenance of a valid class C California drivers license or the ability to provide alternative transportation as approved by the appointing authority and a safe driving record.

DESIRABLE QUALIFICATIONS

• Customer service and/or clerical experience
• Experience in a public library environment
• Ability to speak other languages that represent the demographics of the community.

APPLICATION PROCESS
If you are interested in this opportunity please submit a City of Sunnyvale employment application and responses to the supplemental questions to the Department of Human Resources. (Postmarks or faxes are not accepted).

Candidates are asked to fully describe any training education experience or skills relevant to this position. Electronic applications may be submitted on-line through the Citys employment page at and click on City jobs. Late or incomplete applications will not be accepted.

SELECTION PROCESS
Applications will be competitively screened based on the minimum qualifications of this position. Based upon a review of the application materials qualified candidate applications will be forwarded to the hiring department for review. Application materials will be evaluated for job-related skills experience and education. Individuals with the best match to the position will be invited to participate in an interview.

Applications are reviewed on an ongoing basis and information regarding next steps in the recruitment process will be sent via email. Please check your email regularly for status updates. You may contact Faye Brand HR Technician at: or for recruitment updates.

Any candidate that is selected by the hiring department will be required to successfully complete a pre-employment process which may consist of a background history check as well as a medical exam(s) administered by a City-selected physician(s) before hire. Prior to starting work all newly hired employees will be fingerprinted to check conviction history. A conviction history will not necessarily disqualify an applicant from appointment; however failure to disclose conviction history will result in refusal of employment or termination. Positions which are covered by the Department of Transportation regulations are required to submit to a pre-employment drug test and to random drug and alcohol testing.

INFORMATION ABOUT PROOF OF EDUCATION
Any successful candidate selected by the hiring department will be required to submit proof of education (original copy of the diploma or college/university transcripts). Documents may be attached to the online application or emailed to

ADDITIONAL INFORMATION
For more information regarding this position please contact Joy Wiser Library Circulation Manager at or email. For information relating to the application process contact Faye Brand Human Resources Technician at or email:.

For assistance on how to fill out your job application watch the following video:

• How to Apply for a City of Sunnyvale Job- YouTube (5:13)