Associate Manager - Dialer Administration
Associate Manager - Dialer Administration
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
As a Dialer Associate Manager you are expected to:
KEY RESPONSIBILITIES:
- Perform daily uploads downloads and importing of dialer schedules;
- Document activities for outbound dialer;
- Analyze dialer-output data to identify potential problems/issues;
- Run payment reports regularly;
- Create and update dialing campaigns filter list strategies and reports;
- Monitor and adjust performance of the dialer systems; and
- Complete other duties as assigned by the markets.
Qualifications :
MINIMUM QUALIFICATIONS:
- Intermediate to advanced proficiency level with Microsoft Excel
- Working knowledge on a dialer system (auto-dialer operation/concepts)
- Working knowledge on basic Statistics (ability to comprehend and analyze dialer-output data)
- Basic understanding of database-design principles data structures and optimizations
- Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions conclusions or approaches to problems
- Strong time management skills and capability to execute multiple tasks and priorities in a dynamic environment
- Excellent verbal and written communication skills
- Strong communication skills for client facing
- Livevox dialer experience is an advantage
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
