Universal Front Desk Assistant-Spanish

Current employees: Please apply through the employee portal to be considered for this opportunity.

Pay Range:

Department:

Job Type:

Exemption Status:

Closing Date (Open Until Filled if No Date Specified):

The Opportunity:

THIS WORK MATTERS!

Knowledge Skills and Abilities (KSA): Bilingual in Spanish and English (language testing may be required)

Multnomah Countys Community Health Center part of the Integrated Clinical Services (ICS) division provides high-quality culturally responsive primary care dental and behavioral health services to underserved communities across the county. As a Federally Qualified Health Center (FQHC) we serve patients of all ages many of whom face barriers such as lack of insurance housing instability or limited access to care. Our teams work with heart humility and dedication to advance health equity and support the wellbeing of our most vulnerable residents. Every role in the health center is an opportunity to create meaningful change one connection at a time.

We are seeking a bilingual Universal Front Desk Assistant Spanish to serve as the first point of contact for patients and clients at our busy health centers. This journey-level administrative role requires strong customer service skills attention to detail and the ability to work in a high-volume fast-paced clinic environment.

This position supports provider teams and administrative operations by performing a wide range of tasks including front desk reception patient registration referral processing cash handling scheduling data entry and records management. It requires independent judgment strong communication skills in both English and Spanish and a deep commitment to serving the public with equity and respect.

As the Universal Front Desk Assistant you will:

• Greet and assist clients and visitors at the front desk in both English and Spanish.

• Answer and route phone calls; provide accurate information on services programs and procedures.

• Complete patient registration intake and referral tracking using electronic health records.

• Perform clerical tasks such as filing copying scanning typing and proofreading.

• Maintain and reconcile cash receipts; process payments and issue receipts.

• Prepare and review documents including permits forms and subpoenas.

• Collect and enter data for reports billing and inventory records.

• Process and route mail records office supplies and clinic materials.

• Track supply orders and maintain purchasing records.

• Support scheduling of staff meetings trainings and room usage.

• Assist with moderately complex reporting using spreadsheets and databases.

• Provide administrative support to one or more managers or providers.

• Translate documents and interpret conversations for Spanish-speaking patients as needed.

• Maintain confidentiality of patient and program records in accordance with HIPAA.

Minimum Qualifications:

• Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

• Education/Training: Equivalent to the completion of the twelfth grade; and

• Experience: Two (2) years of general office support or customer service experience dealing directly with the public.

• Depending upon assignment candidates may be required to pass a criminal background check.

Preferred Qualifications/Transferable Skills: You do not need to have the following preferred qualifications/transferable skills to qualify. However keep in mind we may consider some or all of the following when identifying the most qualified candidates. Please clearly explain on your application how you meet any of the following preferred qualifications/transferable skills.

• Excellent Communication and Customer Service Skills

• Data Entry and Computer Proficiency

• Multitasking and Time Management

• Problem-Solving and Critical Thinking

• Attention to Detail

• Team Collaboration

SCREENING & EVALUATION:

The Application Packet: You must submit all requested items below. Failure to do so will be deemed as an incomplete application.

REQUIRED

Attach a Resume demonstrating you meeting minimum qualifications ; AND

Attach a Cover Letter (1 page) addressing the following:

• How you meet the qualifications for this position; and

• Why you are interested in the position

Note: The application resume and cover letter should clearly demonstrate your work experience/skills and how they relate to the descriptions provided in the Overview and To Qualify sections of the job announcement. Please be thorough as these materials will be scored and determine your eligibility to advance in this recruitment process.

The Selection Process: For details about how we typically screen applications review our overview of the selection process page. We expect to evaluate candidates for this recruitment as follows:

• Initial review of minimum qualifications

• Resume and Cover Letter Review

• Phone screen

• Consideration of top candidates

• Language assessment

• Background reference

Note: Application information may be used throughout the entire selection process. This process is subject to change without notice.

ADDITIONAL INFORMATION:

Type of Position: This position is eligible for overtime.

Type: Represented

FLSA: Non Exempt

Diversity and Inclusion: At Multnomah County we dont just accept difference; we value it and support it to create a culture of dignity and respect for our employees.

We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race color religion sex sexual orientation gender identity national origin disability veteran or protected veteran status genetic information and other legally protected characteristics. The EEO Know Your Rights poster is available for your reference. Multnomah County is a VEVRAA Federal Contractor. We request priority protected veteran referrals.

Veterans Preference: Under Oregon Law qualifying veterans may apply for veterans preference. Review our veterans preference page for details about eligibility and how to apply.

Accommodation under the Americans with Disabilities Act: We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process. Please contact the recruiter below in advance to request assistance. Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711.

Questions

Recruiter: