Regional Manager, Deicing Program

The Deicing Regional Manager is responsible for the continued development implementation and oversight of the Deicing program for the Menzies Aviation Americas Region. This position requires a self-motivated individual that is extremely organized and has an extensive deicing experience.

Safety Security and Environmental stewardship are core values of Menzies Aviation (MA). MA has a duty of care to provide a safe workplace to our Employees. Similarly Menzies employees have an obligation to assist in maintaining a safe work environment via the following principles:

• Ensure that they work safely in accordance with company policy and procedures.
• Report safety incidents risks or safety concerns using the Safety Management System (SMS) reporting system.
• Recognize opportunities to contribute to the continuous improvement of safety and its management.
• Stay current with information and knowledge relevant to performing their duties safely.

Main accountabilities include:

• Serves as the Regional Head of Deicing Training (DI-L70 as outlined in the Menzies Aviation Ground De/Anti-icing Manual)
  • Ensuring that his/her own understanding and competence is sufficient to hold this position.
  • Ensuring the effective delivery of the training program for the organization including delivery of DI-L40 training to all Deicing Instructors within their region.
  • The Regional Head of Deicing Training shall have received Deicing Instructor (DI-L40) training and shall have sufficient knowledge in basic instructional methods (e.g. train the trainer) for this level of qualification.
• Serves as the Regional Deicing Coordinator as outlined in the Menzies Aviation Ground De/Anti-icing Manual
• Ensuring that the process needed to maintain the quality of systems to deliver clean aircraft during winter operations are established and maintained.
• Reporting to senior management on the performance and effectiveness of these systems and any need for improvement; and
• Ensuring that the need to conform to the clean aircraft concept is communicated throughout the organization. Ensuring that all company requirements in respect of the Deicing/Anti-icing process are continually met.
• The RDC is responsible for providing technical and operational support to stations within the region. One of the main objectives of the role is to maintain safety Assist Corporate Risk GSE and Procurement Departments in reviewing equipment and material purchasing plans for compliance with applicable HSE rules regulations and practices; and determine necessary changes to facilitate a safe work environment.
• Conduct needs-analysis by conferring with Managers and Supervisors to determine training needs
• Coordinate administration of the Workers Compensation Program within assigned locations to include working with the insurance carrier to reduce employee injury and lost time.
• Provide Corporate Risk Department Regional Vice Presidents and General Managers with verbal and written reports describing obstacles achievements and recommended actions within the Risk environment.
• Other duties as reasonably requested.
• compliance and performance and a consistent approach to de-icing operations. The Station De-icing Coordinator (SDC) takes the technical and operational lead from the RDC.
• Organizes and oversees the Winter Readiness program and visit select locations annually to ensure stations are prepared by the readiness date.
• Develop material for an annual virtual or in-person conference with all deice locations.
• Work with the Americas Training Global Learning GSE staff and other vendors and fluid suppliers as necessary to ensure Menzies can deliver clean aircraft to our customers by the airline readiness date and throughout the season.
• Active member in the Deice Steering Committee to drive continuous improvement in all areas including Training Processes & Procedures Inspections and Audits.
• Have a good working knowledge of FAA regulations and SAE standards
• Analyze deicing performance metrics fluid usage trends audit results and incident reports to drive continuous improvement.
• Provide support for emergency deicing related incidents (e.g. fluid spills major equipment failures or aircraft incidents).
• Attend the SAE conference every other year (when the conferences are held in the Americas).
• Leads Supervisors and Managers have the following safety-related responsibilities:
• Participate as a key member of the network risk management team promoting & driving the Safety First culture to include exercising Stop Work Authority (SWA) as necessary to prevent unsafe conditions or acts.
• Lead by example and immediately correct at-risk behaviors of staff; and provide on-the-spot training and coaching as required.
• Ensure the cascade of relevant Safety information to staff as needed.
• Implement the MA Safety Management System (SMS) within their area of control and encourage the engagement of their staff in the safety management processes.
• Be familiar with all aspects of the local Emergency Response Plan/Local Contingency Plan.
• Ensure staff adherence to Standard Operating Procedures (SOPs) and associated training.
• Ensure that equipment is properly inspected before use; and that unsafe equipment is properly removed from service (via Red Tag and/or Lockout/Tagout procedures).
• Actively promote Menzies Fair & Just reporting culture at all levels of the business.
• Assume responsibility for reporting incidents and accidents into MORSE; and participate in required investigations and implementation of corrective actions.
• Maintain focus on operational procedures to ensure changing risks are addressed (via written and dynamic Risk Assessments) and safe working practices developed and adopted (via documented Local Operating Procedures and Training).
• Complete routine performance assessments of people processes and facilities/equipment using the SMART tool.
• Other duties as assigned.

Qualifications and Experience

• At least five years of deicing operational experience is required.
• General knowledge of Fluid Management Deice Truck functionality and Fluid Mixing systems is required.
• Experience of working within a fast-moving evolving environment with new technology/services/infrastructure/priorities and working practices (processes).
• Excellent organizational planning and administrative skills and a strong eye for detail.
• Ability to work independently and a good team player with a hands-on practical approach in providing solutions in a challenging and dynamic environment.
• Excellent interpersonal and vendor management skills with the ability to communicate with people at different levels and from different geographical and ethnic cultures.
• Experience of working in a busy sometimes high-pressure environment.
• Experience of dealing with work of a confidential and sensitive nature.
• PC (Word Excel PowerPoint) literate to a proficient level.

Candidate requirements

• Fluent in both written & spoken English. Ability to speak and write in Spanish is preferred.
• Enthusiastic self-motivated and disciplined
• Flexible hours based on the needs of the company (may require work outside of regular business hours).
• Ability to work from the Corporate Office in Grapevine Texas or near a major US airport to allow for a work-from-home scenario at the discretion of the company.
• Travel will be required at the needs of the business and will likely increase in the winter season (September through March in the northern hemisphere and May through August in the southern hemisphere)

Required Experience:

Manager