Operations Specialist
Operations Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
At CTI our biggest asset is our people and we know that sometimes the most awesome employees dont fit the typical mold. If you are hardworking friendly and know the importance of fantastic customer service you could be a good fit at CTI. We have developed a collaborative and lively working environment where the best and the brightest show up to work each day ready to have fun and employ their passion for and knowledge of technology in everything they do. This creative atmosphere helps us apply and share our skills with our clients who seek quality high-end AV and Conference Solutions.
So what are we looking for
Responsibilities:
- Oversees all engaged tickets to ensure all build and mock pre-requisites are met
- Confirms all required drawings and elevations are completed and uploaded
- Verifies all licenses are received and properly uploaded
- Confirms all necessary equipment has been ordered and received
- Manages and maintains the Ticket Checklist ensuring all pre-requisites are accurately verified recorded & tracked
- Collaborates with the Office Coordinator to resolve any priority ticket issues in a timely manner
- Leads department communications related to technical issues (equipment design/drawings centralized resources) prior to ticket approval
- Documents all issues related to equipment programming or design in the ticket notes or checklist
- Approves tickets to forecast and identify high workload periods or accelerated timelines in collaboration with the Office Coordinator and Director
- Maintains a 3 week forward view of all incoming tickets
- Ensures tickets are approved at least 3 days before their scheduled start
- Identifies large-scale projects early to allow adequate processing time (Forecasting Huddle)
- Ensuring Project Managers are fully informed of all ticket-related issues prior to approval
- Full Training Provided
Will you fit in
-Our employees fearlessly embrace the company culture and applicants who merely want to punch in their timecards every day are not what we are looking for.
-You can work independently with minimal guidance but arent afraid to ask the right questions when you need help.
-You have strong verbal and written communication skills and can be the face of our company to our clients.
Whats in it for you
At CTI we know our companys success is directly correlated to the success of our employees. So its fitting that we thrive on and encourage employee growth both professionally and personally.
Our competitive compensation package includes:
-A competitive base salary (DOE).
-Employer-matched medical and dental insurance. We also offer Vision Insurance and Prescription Drug Coverage (available after 60 days of employment).
-Employer matched 401K up to 3% (after 6 months of employment).
-Bonus eligibility based on a results-oriented incentive plan (after 3 months of employment).
-A graduated PTO program all major holidays off and three floating holidays available upon the first day of employment.
-Special gifts for significant life events such as marriage childbirth and house buying.
-Cell phone reimbursement plan.
-Long and Short Term Disability and Life Insurance 100% paid by CTI.
-And more!
CTI is an equal-opportunity employer. We do not and shall not discriminate based on race color religion gender age national origin disability marital status sexual orientation or military status in any of its activities or compliance with federal law all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
Required Experience:
Unclear Seniority
Employment Type
Full Time
