CAREER OPPORTUNITY

Agate is a nonprofit organization whose mission is to end homelessness and relieve hunger through action and advocacy. We provide emergency services shelter and housing programs for individuals and families. We encourage applicants with lived experience to apply (anyone who has not received services from Agate within the last two years is welcome to apply). We believe that housing is a basic human right.

Why Our Team Chooses Us:

• I work here because I believe in our mission and it actually guides our work. The people who work here are incredibly passionate smart fierce and advocate for the people we serve.
  • Sam Program Manager 5 years

• I work at Agate to give strength to people who might not believe in themselves now. To help build confidence and to help establish a community for our clients. After that housing can begin which Im thankful I can help with.
  • Jackson Welcome Center Advocate 2 years

• I work at Agate Housing and Services because I care about helping people get back on their feet. We focus on person-centered care which means really listening to each persons needs and supporting them in a way that makes sense for Im proud to be part of a team thats working to end homelessness with compassion and respect for everyone.
  • Evie Housing Program Manager 3 years

Our Values:

• Integrity: Always doing whats right even when its not easy or popular.

• Equity: Challenging unfair systems and making changes that better support those most affected by homelessness and hunger.

• Humanity: Recognizing how these issues affect everyone building trust and forming strong relationships by understanding peoples needs.

• Creativity: Finding new and original ways to meet the communitys needs.

Benefits of working with us include:

• 6.15 hours of PTO accrued each pay period (160 hours of PTO your first year)
• 11 Floating holidays per year (Prorated based on hire date)
• Medica/Kavira insurance
  • $0 cost plans available
• Employer-paid Dental and Life Insurance
• Flex Spending and Health Savings Account
• Free Employee Assistance Program
• Retirement plan
• Referral Bonus Program

Shelter Program Manager

Title: Adult Shelter Program Manager

Reports To: Associate Director of Shelter

Schedule: Monday - Friday Primarily rotating 1st 2nd shifts. 3rd shift weekend and holiday shifts as needed for coverage.

Union Representation Non-Union

Job Classification: Full-time salaried exempt

Compensation: $65000 - $67000

The Shelter Program Manager is responsible for the day-to-day leadership and oversight of one of Agates two housing-focused shelter program sites. One shelter program is in downtown Minneapolis and primarily serves single adults experiencing homelessness with a focus on partnered adults of all genders. The other shelter program is an innovative new building in the Longfellow neighborhood of Minneapolis that will open in November 2025 serving single adults based on community needs. Each shelter will have its own full-time Shelter Program Manager.

The Shelter Program Manager ensures the shelter operates efficiently safely and in alignment with Agates mission and values. The position supervises shelter staff ensures compliance with program goals and grant requirements builds strong community relationships and maintains a safe welcoming and affirming environment for all guests. The Shelter Program Manager collaborates with Shelter and the Outreach management team to ensure that needs are identified and issues that arise are resolved using best practices.

Position Responsibilities:

Quality Assurance and Safety

• Ensure the shelter is a safe welcoming and affirming space for all guests.
• Uphold best practices including Harm Reduction Housing First and trauma-informed care.

Supervision and Staff Development

• Hire train schedule and supervise full-time part-time and on-call shelter staff.
• Provide regular coaching and performance feedback to shelter staff.
• Ensure staff are compliant with required trainings.
• Set daily work expectations and hold staff accountable.
• Coordinate cross-training opportunities and scheduling with other Agate programs supervisors and staff.

Program Oversight and Operations

• Ensure shelter operations align with Agates mission and the emergency shelters goals of hospitality safety and dignity.
• Ensure daily activities are complete throughout each shift including meal service maintenance cleanings supplies and equipment functionality.
• Maintain daily operational structure ensuring consistency in services and support for guests.
• Collaborate with internal and external sources to resolve facility issues promptly.

Program and Administrative Compliance and Reporting

• Monitor data collection grant compliance and reporting accuracy in databases such as HMIS and ClientTrack.
• Complete daily and weekly paperwork such as credit card reimbursement forms personnel change forms timecard approvals etc.

Strategic Collaboration and Advocacy

• Work with philanthropic governmental and faith-based partners to sustain and grow support for the shelter.
• Promote shelter services and advocate for participant needs within the broader housing and homeless response systems.

Other Duties

• Assist with special projects as assigned.
• Support the strategic direction of Agates shelter and emergency response programs.
• Participate in internal agency meetings and trainings.

Required Qualifications:

• Minimum of 3 years experience in homeless services shelter management or a related field.
• At least 2 years of supervisory experience including hiring and performance management.
• Strong understanding of Housing First Harm Reduction and trauma-informed care.
• Excellent communication and interpersonal skills.
• Ability to work flexible hours including occasional evenings/weekends or on-call responsibilities.
• Have a valid Drivers License car insurance and pass a background check.

Preferred Qualifications:

• Bachelors degree in social work public administration or related field.
• Experience with HMIS.
• Knowledge of Hennepin County housing and homeless services including coordinated entry.

In addition successful applicants will embrace the following perspective skills and abilities:

• Commitment to Agates values and mission to end homelessness.
• Commitment working towards an anti-racist culture within Agate and the broader community.
• Holds the belief that every household can achieve housing stability.
• Commitment to harm reduction and housing first philosophies.
• Work respectfully with clients coworkers and key stakeholders who are diverse with respect to race ethnicity gender identity sexual orientation socio-economic status and religion.
• Ability to establish rapport quickly with people experiencing a crisis through use of trauma informed care client centered care and strengths-based approaches.
• Ability to meet expectations regarding paperwork and documentation through organizational skills a strong attention to detail and the ability to work efficiently and accurately competency and comfort using technology and computers.
• Experience that gives applicants the required skills abilities and perspectives listed above are commonly gained through one or more of the following:
  • Personal experience with homelessness.
  • Experience working interning or volunteering with people experiencing homelessness.
  • An Associates Bachelors or Masters degree in a relevant field such as Social Work (with accompanying licensure) Human Services or Family Studies.

This position requires use of your own personal vehicle and will require insurance liability coverage of at least one hundred thousand dollars per person and three hundred thousand dollars per occurrence and must have a valid Drivers License and pass a driving record background check.

This job description is intended to outline the general nature and level of work performed by employees within this role. It is not an exhaustive list of all responsibilities duties or qualifications required for the position. The organization reserves the right to modify add or remove job duties as business needs evolve.

How to apply

Visit and select the opening for which you wish to apply. Submit your information under Apply Now and you will be directed to the full application where you can upload your resume and cover letter. If you have previously created an account to apply for a position at Agate Housing and Services log in to your account before attempting to apply for another position.

Applications will be accepted until position is filled. Qualified applicants will be selected for interviews as applications are received. No phone calls please.

Agate Housing and Services is proud to be an equal opportunity workplace and strives to promote an environment that is diverse and inclusive where all individuals are treated with dignity and respect. Agate Housing and Services is an equal opportunity employer and encourages applications from people of color indigenous people persons with disabilities and LBGTQ individuals.