Conference and Events Operations Manager
Conference and Events Operations Manager
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Job Description
EOE/AA/Disabled/Veterans
WELCOME TO A WORLD OF OPPORTUNITIES AT THE UKs #1 GREAT PLACE TO WORK 2025 AS VOTED BY OUR TEAM MEMBERS! The Hilton London Metropole Hotel has just finished in 2022 a transformational refurbishment updating all of its Food & Beverage outlets Bedrooms Public Areas and Meeting Space.
Following the completion of the refurbishment the hotel now boasts 1100 bedrooms four unique restaurants and bars 35 meeting rooms including three ballrooms with capacity for over 1350 guests as well as an exclusive event space with unparalleled breath-taking skyline views across London.
Fancy taking a closer look at our brand new hotel Check out our socials:
Events website:Hilton London Metropole ()
Linkedin: salary ranging from 34000 up to 36000
A WORLD OF REWARDS
Smart Uniforms providedandlaundered
Freehealthyand high qualitymealswhen on duty
Grow your Career !
Personal Developmentprogrammes designed to support you at every step of your career
A chance to make a differencethrough our Corporate Responsibility programmes Find out what and how we are doing ()
Team Member Travel Program:discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
Team Member Referral Program
Discounted dental and health cover
High street discounts:with Perks at Work
Discounted car park
Holiday:28 daysincluding bank holidays (increasing yearly to up to 33 days)
Modern and inclusiveTeam Members areas
A Conference and Events Operations Manager is responsible for managing all Conference and Events operations to deliver an excellent Guest and Member experience while optimising sales and ensuring department targets are met.
What will I be doing
As a Conference and Events Operations Manager you are responsible for managing all aspects of Conference and Events operations to deliver an excellent Guest and Member experience. A Conference and Events Operations Manager will also be required to optimise sales and provide leadership to the team to ensure department targets are met. Specifically you will be responsible for performing the following tasks to the highest standards:
- Manage all Conference and Banqueting operations
- Maintain exceptional levels of customer service
- Ensure compliance of brand standards
- Evaluate guest satisfaction levels with a focus on continuous improvement
- Aware of trends and propose ideas to build the range and quality of Conference and Banquet
- Optimise sales and contain costs identifying any areas for action
- Set achievable budgets and other short- and long-term functional goals
- Provide effective leadership to the Conference and Banquet teams to ensure targets are met and exceeded both for the hotel and individual development
What are we looking for
A Conference and Events Operations Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:
- Strong knowledge of hotel/leisure/service sector
- Degree or diploma in Hotel Management or equivalent
- Record of success in Conference and Beverage specifically the ability to deliver profit control costs and build customer loyalty
- Exceptional communication skills
- Exceptional leadership skills to create a winning team
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Conference and Banquet Operations experience in a managerial position in hotel/Events Centre or similar
- Passion for delivering exceptional levels of guest service
EVERY JOB MAKES THE STAY.
At Hilton It Matters Where You Stay but The Stay is only one side of the story.
We know it takes hundreds of jobs to create unforgettable experiences for our guests and behind every job theres an extraordinary person working to make each Stay magical. Thats why at Hilton Every Job Makes the Stay.
Find out more about all our brands and hotels - Hilton Brands Global Hospitality Company
Required Experience:
Manager
Employment Type
Full-Time
