Manager, SLS Performance Ops, DSP Performance
Manager, SLS Performance Ops, DSP Performance
Posted on :
26-07-2025
Employer Active
1 Vacancy
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Job Description
As the Manager SLS Performance Ops for the DSP Performance organization leads the SLS Performance Ops team to provide operational case management and investigation support while continuing to drive continuous improvement for our program.
The ideal candidate for this position has a strong record of customer obsession a passion for employee development and a keen interest in process improvement. This candidate would be solution focused passionate about people management driven to nurture a culture of innovation and reinforce the value of the Amazon leadership principles. Other key requirements include multi-tasking ability inclusivity excellent interpersonal skills coaching in a toward culture and being tenacious enthusiastic and an effective team player. This position requires a candidate who has a strong technical and analytical aptitude business acumen exceptional organizational people and process management an inquisitive nature and the ability to stay focused and keep up with our continuous and fast-paced growth while motivating others to meet the daily challenges of an timeline-driven environment. They are comfortable in a fast-paced high-energy environment and will display creative and analytical problem-solving skills with an unrelenting passion for providing an excellent experience to our DSP Partners.
Key job responsibilities
Lead and manage a team of SLS Operations Leads and Specialists; responsible for the overall direction and performance of the teams.
Ability to set the vision direction and culture of the team by managing individual and team performance expectations and goals.
Manage the career growth and development of the SLS Ops team
Own and drive operational and business goals/metrics for the team.
Set a high quality bar and continuously reinforce a culture of quality and innovation.
Manage workflow handle escalations and proactively engage resources to address issues and effectively delegate workload across the team.
Strong business analytics and leadership skills
Provide value-added recommendations and continuous process improvements based on analysis to enhance systems programs or resolve partner issues
Detailed reporting and metrics preparation
Program management & oversight
Operations process standardization deployment of new operations and/or SLAs
Sharing operational and quality best practices across the DSP Performance teams
Special projects and other responsibilities as assigned
- Bachelors degree
- 5 years of team management experience
- 5 years of program or project management experience
- Experience defining program requirements and using data and metrics to determine improvements
- 5 years of cross functional project delivery experience
- 5 years of working cross functionally with tech and non-tech teams experience
- Experience managing analyzing and communicating results to senior leadership
- Experience owning program strategy and end to end delivery
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
The ideal candidate for this position has a strong record of customer obsession a passion for employee development and a keen interest in process improvement. This candidate would be solution focused passionate about people management driven to nurture a culture of innovation and reinforce the value of the Amazon leadership principles. Other key requirements include multi-tasking ability inclusivity excellent interpersonal skills coaching in a toward culture and being tenacious enthusiastic and an effective team player. This position requires a candidate who has a strong technical and analytical aptitude business acumen exceptional organizational people and process management an inquisitive nature and the ability to stay focused and keep up with our continuous and fast-paced growth while motivating others to meet the daily challenges of an timeline-driven environment. They are comfortable in a fast-paced high-energy environment and will display creative and analytical problem-solving skills with an unrelenting passion for providing an excellent experience to our DSP Partners.
Key job responsibilities
Lead and manage a team of SLS Operations Leads and Specialists; responsible for the overall direction and performance of the teams.
Ability to set the vision direction and culture of the team by managing individual and team performance expectations and goals.
Manage the career growth and development of the SLS Ops team
Own and drive operational and business goals/metrics for the team.
Set a high quality bar and continuously reinforce a culture of quality and innovation.
Manage workflow handle escalations and proactively engage resources to address issues and effectively delegate workload across the team.
Strong business analytics and leadership skills
Provide value-added recommendations and continuous process improvements based on analysis to enhance systems programs or resolve partner issues
Detailed reporting and metrics preparation
Program management & oversight
Operations process standardization deployment of new operations and/or SLAs
Sharing operational and quality best practices across the DSP Performance teams
Special projects and other responsibilities as assigned
- Bachelors degree
- 5 years of team management experience
- 5 years of program or project management experience
- Experience defining program requirements and using data and metrics to determine improvements
- 5 years of cross functional project delivery experience
- 5 years of working cross functionally with tech and non-tech teams experience
- Experience managing analyzing and communicating results to senior leadership
- Experience owning program strategy and end to end delivery
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Employment Type
Full-Time
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