Avaya Developer
Avaya Developer
Posted on :
26-07-2025
Employer Active
1 Vacancy
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Job Description
Position Summary
- Should have good communication along with requirement analysis skills
- Extensive programming experience on Avaya ACM working knowledge of IVR call flows vectors and adjunct routing system architecture design principles and implementation
- Excellent customer service skills including reporting organization written and oral communication and task prioritization
- Experience in program communication and program management
- Communication skills a must PowerPoint Visio structured program updates
- Must be highly motivated and a self-directed individual
- Strong hands-on knowledge of Avaya Session Manager Avaya IVR
- Experience with QoS configurations jitter diagnosing and tuning QoS and performing bandwidth analysis
- Knowledge of CTI LAN/WAN communications and VXML knowledge
- Experience with configuration and support experience in a complex multi-layered network environment
- Participate in cross-functional teams and ability to work effectively in a geographically dispersed team
- Experience working under tight deadlines and high-pressure environment
- Excellent troubleshooting and analytical skills
Essential Skills:
- Candidate should have Operational experience in the following areas - IVR (Interactive Voice Response) and (CTI computer-telephone integration)
- Proficient in VXML - Voice eXtensible Markup Language
- Call center domain Knowledge
- Java proficiency
- Database- Cloud AWS Knowledge
- Open shift preferable
Must have:
- Strong experience with Avaya Aura Avaya ACM IVR and Call Flows
- Proficiency in VXML Java and CTI integration
- Hands-on knowledge of Avaya Session Manager and QoS
- Experience with cloud platforms (AWS) and OpenShift
- Familiarity with call center domain and multi-layered network environments
Employment Type
Full Time
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