Content Marketing Manager
Content Marketing Manager
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$ 108000 - 162000
1 Vacancy
Job Description
Job Description
Who we are looking for
Zendesk is looking for a sharp organized and creative Content Marketing Manager with a passion for scaling thought leadership and engaging digital communities. This role is ideal for someone who thrives at the intersection of technology storytelling and social engagementand knows how to bring content to life across multiple channels.
The ideal candidate has a strong editorial sensibility a bias for execution and a collaborative spirit. Youll partner with internal experts and cross-functional teams to create publish and promote content that drives impact and visibility for Zendesk.
What youll be doing
Content Creation at Scale
Leverage generative AI tools to develop publish-ready content from SME-defined outlines and inputs including technical blogs customer stories and thought leadership bylines.
Ensure content is consistently high quality on-brand and aligned with Zendesks strategic messaging.
Social Community Engagement
Manage Zendesks social response strategyengaging directly with our audience across platforms including LinkedIn X (Twitter) and others.
Monitor sentiment highlight opportunities for real-time engagement and help elevate our brand voice in conversation.
Content Calendar & Cross-Functional Collaboration
Own the integrated content calendar partnering closely with product marketing brand communications and external contributors.
Track and report on content performance metrics and surface insights that inform ongoing strategy
What you bring to the role
Qualifications:
Bachelors degree in Marketing Communications Journalism or a related field.
35 years of experience in content marketing editorial or social engagement rolespreferably in SaaS or B2B tech.
Strong writing and editing skills with experience crafting or refining content from outlines or technical inputs.
Demonstrated ability to work with generative AI tools (e.g. ChatGPT Jasper) to produce content at scale.
Deep familiarity with social media management and community engagement best practices.
Experience with content management systems (e.g. WordPress) and social monitoring or analytics tools.
A proactive get-it-done attitude with the ability to manage multiple workstreams while maintaining attention to detail.
Comfort working cross-functionally with creative product and comms teams to execute and scale programs.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person at one of our many Zendesk offices around the world to connect collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Zendesk is an equal opportunity employer and were proud of our ongoing efforts to foster global diversity equity & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race color religion national origin age sex gender gender identity gender expression sexual orientation marital status medical condition ancestry disability military or veteran status or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application complete any pre-employment testing or otherwise participate in the employee selection process please send an e-mail to with your specific accommodation request.
Required Experience:
Manager
Employment Type
Full-Time
