Initiatives & Process Manager
Initiatives & Process Manager
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Job Description
The Initiatives and Process Manager supports operational excellence by leading high-impact initiatives and refining key processes within the property management portfolio. This role focuses on standardizing workflows enhancing efficiency and improving the resident and team experience across communities. The ideal candidate combines deep operational knowledge of property management with strong project management and cross-functional leadership capabilities.
Duties include but are not limited to:
- Assist in planning and the execution of initiatives to improve service delivery team performance and resident satisfaction
- Work closely with operations leadership to identify and prioritize opportunities based on operational goals revenue impact or compliance requirements
- Coordinate pilots rollouts and post-implementation assessments across communities or regions
- Audit and document current operational workflows (e.g. renewals move-ins maintenance requests collections)
- Design and implement standardized processes to drive consistency reduce errors and optimize team capacity
- Partner with technology teams to support digital tools dashboards or automation integrations (e.g. Entrata EliseAI Vero etc.)
- Collaborate with training teams to develop resources that support rollout and adoption of new processes or tools
- Provide hands-on support and field feedback during initial implementation phases
- Track adoption metrics and process effectiveness; recommend iterative improvements as needed
- Serve as liaison between corporate teams (marketing IT HR accounting) and onsite teams to ensure alignment on initiative execution
- Gather feedback from regional and onsite leaders to inform process design and eliminate friction points
- Facilitate recurring update meetings with key stakeholders to maintain transparency and momentum
Key Skills & Qualifications:
- 35 years of experience in property management operations project management or business process improvement
- In-depth understanding of property operations workflows and technology platforms (e.g. Entrata Yardi CRM tools)
- Strong organization and time management skills with ability to manage multiple projects simultaneously
- Experience leading cross-functional initiatives and rolling out change across multiple sites
- Proficient in project tools and process mapping platforms (e.g. Asana Smartsheet Lucidchart Visio)
We offer
- Competitive Compensation Package
- Bonus Opportunities
- Stock Awards
- Paid Holidays and Paid Time Off
- BCBS PPO Health Insurance
- 401k with 4% match
Independence Realty Trust is an Equal Opportunity Employer and committed to building a diverse and inclusive culture. We consider applicants for all positions without regard to race color religion sex national origin age sexual orientation familial marital or veteran status disability or any other legally protected classes.
Required Experience:
Manager
Employment Type
Full-Time
