Passenger Service Lead
Passenger Service Lead
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Essential Duties and Responsibilities:
- Co-ordinate monitor and support the Passenger Services team.
- Assist Passenger Service Agents in their assigned areas to ensure Agents are performing their duties in a professional safe and efficient manner according to Company/Carriers standards.
- Ensure a smooth operation through co-ordination between department and agencies to achieve a safe on-time operation
- Monitor evaluate and recommend training needs as required to ensure the quality and competence of employees is maintained. Maintain training records for Agents.
- Attend to the day to day administration i.e. ordering supplies improving staff procedures and communications and investigating problems/delays.
- Liaison with Carriers representatives to ensure their requirements and standards are being met
- Assist in maintaining staff morale and have clear and open communication with staff
- Cover any manpower shortages and/or assist whenever necessary
- Other duties as assigned
Required Skills:
- Must be 18 years of age and have a High school diploma GED or equivalent work experience
- One year college certificate or technical school six months related experience or equivalent combination of education and experience
- Ability to supervise up to 10-15 passenger service agents
- Must be able to pass all pre-employment testing to include drug testing and a physical
- Ability to safely lift up to 70 lbs.
- Must maintain a valid state drivers license
- Must be able and flexible to work variables shifts including weekends and holidays.
Employment Type
Full-Time
