Guest Experience Expert Rooms Controller Part Time Grosvenor Square

LONDON MARRIOTT HOTEL GROSVENOR SQUARE PROUDLY MARRIOTT UNIQUELY GROSVENOR SQUARE

Experience 5-star service at the London Marriott Hotel Grosvenor Square. Perfectly situated in the upscale Mayfair neighborhood minutes from Oxford Streets world-class shopping Hyde Park and iconic landmarks our newly refurbished bedrooms and suites are elegantly furnished and feature marble bathrooms signature bedding and deluxe amenities. Enjoy scenic views of Grosvenor Square or our private gardens; some suites boast balconies. Indulge in steakhouse dining at Gordon Ramsay Bar & Grill or sample modern fare at Lucky Cat by Gordon Ramsay an Asian Eating House and vibrant late-night lounge. Unwind with a craft cocktail after an exciting day in Mayfair London at our hotels 1920s-inspired award-winning speakeasy bar The Luggage Room. Discover 12109 square feet of high-tech recently renovated venue space at our hotel; our grand ballroom is imbued with natural daylight making it ideal for business or social gatherings. The London Marriott Hotel Grosvenor Square cant wait to welcome you to are part of Marriott International the worlds leading award winning hospitality company with more than 7000 properties across 130 countries and territories your career journey with Marriott. Your 5-star experience awaits.

We are now recruiting for a dynamic and passionateRooms Controller Part Time to join our magnificent five-star luxury hotel. Have fun working alongside an award-winning team and enjoy a world where career progression opportunities and world class training is available to enjoy crafting bespoke journeys for you.

ARE YOU ELIGIBLE TO WORK IN THE UK

A points-based immigration system affecting the eligibility to apply to work in the UK has been introduced from 01 January 2022. Applicants with Irish citizenship an indefinite leave to enter the UK or an indefinite leave to remain in the UK are eligible to work in the UK including EU citizens who already lived in the UK by 31 December 2020. Please refer to the homeOffice website for more details.

JOB SUMMARY

Assign room according to guest request and preferences whenever possible. Pre-register designated guests and prepare key packets. Organize and coordinate check-in/pre-registration procedures for arriving groups. Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff. Confirm reservations and cancellations. Review out-of-order rooms daily. Ensure rates match market codes and document exceptions. Verify and adjust billing for guests. File guest paperwork or documentation. Set up/process all guest check-ins/check-outs. Activate room keys. Secure valid payment. Identify any over-commitments. Perform duplicate reservation checks; block rooms. Run daily reports. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive record and relay messages accurately completely and legibly.

CANDIDATE PROFILE

Experience:

Previous experience working within a similar environment preferred

Skills and Knowledge

Strong Communication skills (verbal listening writing)

Innovative

Pro-active and reliable

Able to work alone and within a team

Education or Certification

Good level of English essential

Ability to use standard software applications and hotel systems e.g. Office Marsha Opera etc.

WHAT WE CAN OFFER YOU:

A unique opportunity to be part of an award-winning international brand where we celebrate your unique talent. Being part of Marriott International the largest hospitality brand in the world opens doors of opportunity worldwide. The sky is your limit. You will have access to fabulous & flexible benefits to help you nurture your inner self.

• Competitive Salary 28days holiday including bank holidays
• Accommodation Service Charge after successful completion of probationary period.
• Discount in Gordon Ramsays Bar & Grill and The Lucky Cat
• Length of service rewardsand invitations to recognition events
• Monthly/yearly recognition schemes
• Extensive training both internally and externally
• World-class career opportunities internationally within Marriott hotels tailored to your specificneeds.
• Heavily discounted room rates for you & friends and family - why not we are after all the largest hotel company in the world!
• Professional learning and development opportunities - because a fulfilling career is so much more rewarding
• Complimentary meals on duty
• Complimentary dry cleaning - we do like to make an impression!
• Complimentary use of Gym - because your wellbeing is a priority for us!
• Annual parties Christmas lunches Summer BBQs and Easter celebrations
• Pension schemeto help you save for the future.
• Access to major high street discounts so you can treat your friends andfamily.

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