Sr IT Product Manager
Sr IT Product Manager
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Job Description
Overview
Responsibilities
Responsible for delivering or leading the design development support Maintenance deployment of functional applications as well as information support processes.
Project assignments of high complexity which includes application design and configuration build. Interacts with the customer user community in a courteous and professional manner to secure business requirements; perform technical requirements translation and work with Product Engineers or Product Administrators to meet business objectives. This includes assisting business leadership and IT leadership with strategic planning and initiatives.
Develops or leads test plan development for new application functionality from an application/technical perspective. Collaborates with key stakeholders and may provide guidance on function testing.
Lead resolution of high complexity issues or requests that need a technical expert for specific solution sets. And typically involved in problem management activities which includes performing diagnosis troubleshooting and critical thinking to solve or fulfill needs of medium and high complexity; utilizing knowledge management and escalate issues when necessary.
Responsible for completing tasks and associated documentation within committed timeframes and effectively communicates across teams and all levels of management and leads others on the team with task assignments and deliverables.
Leads technical analysis discussions delivers supporting artifacts and assists with conducting review sessions for all necessary approvals.
Develops maintains and a reviewer of knowledge management artifacts and leads transition to operations functions following implementation delivery.
Receives necessary information and training of applications during the implementation of new solutions upgrades fixes.
Lead Product Release management functions which may include developing test plans perform test plans facilitating with end users for end user acceptance testing and may develop application validation scripts for ongoing operations teams.
Develops overall project task list for team estimates and resource plans for highly complex or enterprise wide solutions.
Day to day interactions with user community and works collaborate with multiple Stakeholders both IT and non-IT as it relates to problem management and project delivery.
Provides guidance and training and problem solving assistance to other team members and operational support teams.
Leads efforts on continuous process improvement activities to ultimately improve customer satisfaction experience.
Involved in the Development of service level agreements (SLAs). Monitors deviations and escalates issues to leadership.
Remote eligible
The job summary and responsibilities listed above are designed to indicate the general nature of the work performed within this job. They are not designed to contain or be interpreted as a comprehensive inventory of all job responsibilities required of employees assigned to this job. Employees may be required to perform other duties as assigned.
Qualifications
- Bachelors degree in Computer Science Technology Medical Business discipline or equivalent experience.
- 5 years required
- 10 years experience working in IT as an Application Systems Analyst or Technical Analyst role
- 2 or more relevant technical/professional certifications preferred.
Skills:
- Excellent writing/documentation and communication skills
- Fast learner quality consciousness and committed to providing exceptional customer service
- Knowledge of troubleshooting hardware and software
- Experience working with project life cycle or project management methodologies required.
- 6 or more years experience application support implementation or development experience with applications in a hospital or medical related industry is required.
- Experience with the ServiceNow platform is highly preferred demonstrating an understanding of enterprise service management and IT workflows. While not a strict requirement this background will be a significant asset in this role.
- Expert level understanding and comfort leading business and technology partners through a structured deployment and/or implementation life cycle and support model. This includes technical requirement gathering specification development and creation of design and system test plans.
- Advanced understanding of technology projects and concepts as they relate to high level business objectives and ability to present those concepts to both IT And non-IT Audiences in concise and easily understandable manner is required.
- Advanced oral and written communication skills capable of communicating at executive levels within the organization is required. This includes the ability to present highly technical concepts solutions and issues in a manner business leaders can leverage to support their business vision.
- Exceptional presentation technical writing and documentation skills are required.
- Capacity to leverage strong analytical and complex problem solving skills to recommend solutions.
- Proven abilities in problem management process analysis and root cause analysis is required.
- Proven interpersonal and relationship building skills with the ability to manage up down and across levels of the organization is required.
- Ability to work independently and in a complex matrixed and virtual team environment is required.
- Operational understanding and ability to work in a complex and matrix oriented team environment
- Ability to handle multiple moderate to complex projects set priorities schedule and meet deadlines is required.
- Strong command of key productivity applications: Google Workspace and Lucid
- Operational knowledge of interfaces/EDI APIs and evolving technology is desired.
- Ability to lead discussions with application and project team(s) to define testing scenarios and scripts in alignment with customer and system requirements is a desired skill.
Required Experience:
Senior IC
Employment Type
Unclear
