Veterinary Support Associate
Veterinary Support Associate
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$ 18 - 21
1 Vacancy
Job Description
Small Door is membership-based veterinary care designed with human standards that is better for pets pet parents and veterinarians alike. We designed and delivered a reimagined veterinary experience via a membership that includes exceptional care 24/7 telemedicine and transparent pricing - delivered with modern hospitality in spaces designed by animal experts to be stress-free. We opened our flagship location in Manhattans West Village in 2020 and have quickly expanded across the East Coast. Small Door now operates in New York City Boston Washington DC and Maryland with continued expansion plans in 2025.
At Small Door our Veterinary Support Associates are part of a supportive and collaborative network invested in their growth. This role is perfect for those beginning their journey in veterinary medicine offering the opportunity to start with little to no experience and learn the ins and outs of the field. Working hand-in-hand with our medical team and our ops team Veterinary Support Associates interact directly with our members and their furry friends while enjoying state-of-the-art facilities and strong doctor-to-nurse staffing ratios. With the added support of a 24/7 telehealth team and dedicated call center we drastically reduce administrative burdens and incoming calls allowing Veterinary Support Associates to focus on developing their skills and providing exceptional care. We are committed to a healthy work/life balance leveraging advanced technology to minimize repetitive tasks and we prioritize a positive work culture.
What youll do
- Oversee scheduling wait times and member communications including calls emails and billing.
- Serve as a knowledgeable resource for members answering questions and sharing information.
- Ensure a clean welcoming and on-brand environment prioritizing hospitality and service.
- Anticipate needs find solutions and ensure smooth experiences for members.
- Recognize and respond to medical emergencies and illnesses.
- Assess patients record vitals and assist doctors with diagnostics and treatments.
- Provide basic husbandry nursing care and compassionate monitoring of patients.
- Capture radiographs prepare and run lab samples and administer medications
Who you are
- Self-motivated team player with excellent communication skills and attention to detail.
- Customer-service oriented with the ability to connect with others exuding empathy and compassion.
- Passionate about animals (especially cats and dogs!) and committed to their care.
- Thrives in a fast-paced environment and isnt afraid to take initiative.
- A strong communicator with a high standard for operational excellence and the passion to provide an exceptional customer experience.
- Comfortable with computers and online tools (familiarity with Slack is a plus!).
- Flexible and available to work non-traditional hours including weekends (four 10-hour shifts per week).
- Physically capable of lifting up to 50 lbs. when needed.
What youll get
- Opportunities for upward mobility and professional growth.
- Competitive salary and benefits package.
- Health dental and vision insurance.
- 401(k) with a 4% company match.
- Generous paid time off parental leave and company-wide holidays.
- Commuter benefits and subsidized health and wellness programs.
- Discounted veterinary care for your furry loved ones.
- A chance to make a meaningful impact in a collaborative supportive environment.
- A team that lives by our core values and always has your back.
New York Pay Range
$18 - $21 USD
Required Experience:
IC
Employment Type
Full Time
