Sr. UX Designer
Sr. UX Designer
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Job Description
Job Description:
Rakuten Group Inc. is a global leader in internet services offering a dynamic ecosystem of over 70 services across e-commerce FinTech digital content and communications. Founded in 1997 Rakutens mission is to empower people and society through innovation and entrepreneurship. With a vision of driving disruptive innovation globally Rakuten integrates various services under a unified brand supported by a unique ecosystem model that leverages data and AI. The companys popular Rakuten Points program and One ID system enhance user engagement providing seamless access to its diverse services.
Headquartered in Japan Rakuten has achieved 27 consecutive years of revenue growth and is recognized for fostering a diverse and inclusive corporate culture with English as its official language since 2012. In recent years Rakuten has focused on AI and sustainability initiatives aiming to drive further technological advancements and achieve carbon neutrality.
Job Summary:
Rakutens America AI & Data Division is seeking a passionate and experienced UX Designer to shape engaging and effective user experiences across a variety of our services and platforms. You will play a crucial role in driving user-centered design from conducting user research and developing UX strategies to designing user interfaces and managing web content. Your expertise will be critical in driving UX quality and achieving business objectives providing innovative UX and UI design solutions across diverse business areas including potential contributions to AI-driven products and services. This role offers the opportunity to work on projects spanning various industries and contribute to a leading technology company in a fast-paced global environment.
Key Responsibilities:
UX Strategy & UI Design:
Lead UX strategy and design concept development for key projects balancing KPI achievement with enhanced user experience. This may include projects related to AI-driven products and services.
Design user interfaces that are intuitive visually appealing consistent with brand guidelines and with a focus on usability and accessibility.
Create wireframes mockups and prototypes to effectively communicate design ideas.
UX Research & Data Analysis:
Plan conduct and analyze user research including usability testing user interviews surveys A/B testing and other research methods.
Translate research findings into actionable design recommendations.
Analyze user data and feedback to identify areas for improvement and optimize design performance.
Web Content Management & Optimization:
Create edit and manage web content to ensure clarity accuracy and alignment with brand voice and organizational objectives.
Administer content workflows to ensure timely and accurate delivery of web materials.
Coordinate publishing schedules to align with marketing campaigns and business objectives.
Edit web copy to maintain consistency with brand voice style guides and quality standards.
Apply knowledge of SEO best practices to optimize web content for search visibility and rankings.
Collaboration & Communication:
Collaborate effectively with cross-functional teams including product managers engineers AI specialists marketing stakeholders and legal teams to ensure alignment on UX goals. Collaboration with diverse stakeholders is essential including Japan-based teams. Incumbent will need to have a deep understanding of Japanese business etiquette communication style and decision making processes.
Communicate research findings and design solutions effectively to stakeholders.
Champion user-centered design principles throughout the product development lifecycle.
Quality Assurance & Global Collaboration:
Ensure the quality of the user experience through usability testing heuristic evaluations and other quality assurance activities.
Collaborate with international teams to align and drive UX quality assurance initiatives.
Qualifications:
Knowledge of and strong understanding of user-centered design principles interaction design and information architecture.
Strong writing grammatical and proofreading skills with the ability to be creative in writing product descriptions and user interface copy.
Strong analytical skills and the ability to translate research findings into actionable design and content recommendations.
Strong communication collaboration and presentation skills with the ability to effectively communicate research findings and design/content solutions to stakeholders.
Knowledge of SEO best practices and web analytics tools such as Google Analytics is a plus.
Ability to collaborate effectively with diverse teams and functions.
Ability to speak write and communicate in both English and Japanese.
Minimum Requirements:
Bachelors degree in Design Human-Computer Interaction or a related field.
4 years of experience as a UX Designer or in a related role.
Experience partnering with Product Engineering Research and Marketing to craft broader product strategies.
Proficiency in UX design tools such as Figma FigJam Adobe Creative Suite or similar.
Native-level Japanese language proficiency is . This role involves frequent communication and collaboration with our Tokyo Headquarters and core Japanese business units which includes frequent and nuanced interactions with our Japan-based engineering product and marketing operations.
Preferred Qualifications:
Experience working in an international environment.
Proven experience conducting a variety of user research methods (e.g. usability testing A/B testing user interviews surveys).
Five Principles for Success
Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.
Always improve Always Advance - Only be satisfied with complete success - Kaizen
Passionately Professional - Take an uncompromising approach to your work and be determined to be the best
Hypothesize - Practice - Validate Shikumika - Use the Rakuten Cycle to succeed in unknown territory
Maximize Customer Satisfaction - The greatest satisfaction for our teams is seeing their customers smile
Speed!! Speed!! Speed!! - Always be conscious of time - take charge set clear goals and engage your team
Rakuten provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. Rakuten considers applicants for employment without regard to race color religion age sex national origin disability status genetic information protected veteran status sexual orientation gender gender identity or expression or any other characteristic protected by federal state provincial or local laws.
At the time of posting Rakuten expects the base compensation for this role to be within the range shown below. Individual compensation will vary based on job-related factors including the skills qualifications and experience of the successful candidate as well as business need and geographic location. The successful applicant for this role will be eligible for discretionary bonus health vision dental insurance 401k matching PTO Volunteer Time Off (VTO) and other employee benefits as the company implements.
USD $80355.00 - $136400.00 annuallyRequired Experience:
Senior IC
Employment Type
Full-Time
