Director of Operations

NDI has retained CLA to spearhead our search efforts. To apply please send notes of interest and resume to:

• Allison Carter Sr. Recruiter
• Octavia M. Gilmore National Search Leader

OUR ORGANIZATION
Belief in Children. We believe that every child has the capacity to learn work hard never give up and ultimately experience personal success. Our commitment is to offer all children an opportunity to experience personal success through our programs and to learn skills that will carry over into all aspects of their lives.
Social Responsibility. We serve and respect a diverse world of children by engaging schools and communities with the most and greatest need based on the principles of equity diversity inclusion and access. We believe that this approach necessitates meeting our students where they are and recognizing inequitable access to health well-being and quality of life.
Excellence. We strive to deliver the highest quality teaching techniques and philosophy as we inspire children to strive for their own personal excellence. Our commitment to excellence extends into all areas of our organization and to the way we respect one another.
Sustainability. We manage our growth focusing on our core competencies. Sustainability ensures that our staff has the ability to learn and grow and that we can provide quality programming to generations of children.
Financial Integrity. We are responsible fiscal stewards and do not spend more than we have to sustain our resources for the future. We are transparent about our financial results.

OUR MISSION
NDI New Mexico is founded with the knowledge that the arts have a unique power to engage and motivate children. The purpose of our distinctive programs is to help children develop discipline a standard of excellence and a belief in themselves that will carry over into all aspects of their lives.

THE OPPORTUNITY
The Director of Operations (DOO) is responsible for connecting high-level strategic objectives with the day-to-day operations to ensure effectiveness and alignment across departments and teams. The DOO optimizes company-wide performance and internal business processes within the organization including administration information technology facilities and capital projects. The Director of Operations identifies process improvements and operational bottlenecks and recommends strategic growth and change initiatives.

The Director of Operations will collaborate and report directly to the Executive Director on all business matters and lead a team of three while providing oversight to vendors. The DOO is a member of the senior management team and will monitor and manage company performance.

SPECIFIC RESPONSIBILITIES INCLUDE
Provide tactical and transformational leadership of NDI entire operations. Specifically Information Technology Facilities Capital Improvements and other special projects and initiatives.
Develop an annual operating plan that is aligned with the NDIs strategic direction and long-range plans.
Design and lead an organizational change effort to integrate the new Director of Operations role and responsibilities for all leaders managers staff and the Board.
Serve as Project Manager to ensure all project execution efforts align with goals recommend corrective actions meet milestones budget and scheduled targets.
Oversee and bridge Santa Fe and Albuquerques day-to-day operations through functional process management support an open-door policy and collaboration among all staff.
Create and implement operations strategy and policies and create organization-wide communications strategy for compliance.
Implement technology improvements and train all staff on systems and procedures.
Direct the planning and implementation of business activities while ensuring operational excellence and efficiency and high performance by the overall team.
Foster employee alignment with organizational goals. Motivate and inspire the team to higher levels of efficiency to improve performance and reduce workload capacity challenges.
Lead the creation and implementation of an organizational performance measurement process that tracks and evaluates company progress against LRP goals and departmental goals outlined in operational plans. i.e. OKR process; strategic scorecard etc.
Define operational goals/priorities and ensure that the organization works towards achieving them; meet quarterly Objectives KPIs and key strategic roadmap deliverables.

Leadership Management & Collaboration
Serve as a key member of the senior management team.
Participate in senior level leadership meetings to ensure alignment in the execution of NDIs strategy.
Liaise with all senior leadership team members to ensure a consistent approach to running NDI with continuous improvement and levelling-up to unlock the next stage of impact.
Collaborate with internal key stakeholders to resolve issues and to build consensus.

Risk Management
Oversee legal affairs and contracts.
Direct risk management strategies insurance and planning including managing lease(s) for facilities.
Retain and manage external counsel on a range of organizational matters.
Negotiate and draft complex agreements including technology acquisition and strategic business partnerships.

Hiland Theater
Oversee business operations in an effort to increase earned income in Albuquerque.
Lead the strategic priority to implement organizational best practices and policies/procedures.
Co-Lead with the implementation of the Activating Hiland Initiative and strategic plan.

PROFESSIONAL QUALIFICATIONS
Bachelors degree in business administration or related field; 7-10 years of operational leadership experience.
Progressive career trajectory within a nonprofit organization preferably in education or an artistic environment.
Proven track record of improving operational efficiency and driving institutional change
Advanced proficiency in data analysis and operational management tools.
Ability to excel within an environment that promotes community and child development.
Resilient business acumen strategic planning highly developed leadership and interpersonal skills.
Demonstrated technical acumen: Microsoft Suite-Word Excel PowerPoint Adobe and Cloud-based systems.
Excellent interpersonal and conflict resolution skills. Strong verbal and written communication skills.
Aptitude to perform at both the strategic and hands-on level; results driven; service oriented self-motivated with
ability to work collaboratively and independently.
High level of integrity trust and confidentiality.
Excellent judgment creative problem solving adaptability and multi-tasking skills within a high impact environment.
Demonstrated record of accomplishment in a high-level consultative/leadership role within a growing environment.
Passion for arts and culture.

Leadership Acumen & Organizational Competencies
Strategic thinking and problem-solving abilities
Project management expertise
Budget development and management
Process optimization
Strategic planning
Strong leadership and communication skills
Believes in the mission of our organization
Strives for excellence in this role with a Can Do attitude
Ability to work within a diverse environment and community
Highly organized detail-oriented and result driven