Desktop Support Supervisor
Desktop Support Supervisor
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Overview
At GrowFinancialFederal Credit Union we believe in service to our 300000 members 600 team members and local communities. Were not just your average bank. Were a credit union owned by our members and dedicated to serving people not profit. We know that happy engaged people provide the best service so we live by our mantra: Be Bold. Be Great. Have Fun. Consistently named a Top Workplace by the Tampa Bay Times among multiple national awards we strive to develop a diverse collaborative culture where you can grow personally and professionally.
Our work from where you do your best work strategy provides flexibility to our team members who currently reside across the U.S. with a variety of remote hybrid and in-person roles. We enjoy plenty of opportunities to stay connected through video collaboration digital tools community service initiatives and numerous activities. Whether you thrive in a remote setting prefer the energy of in-person collaboration or seek a balance between the two youll find your fit here. Join us as we seek to make things grow people communities money and dreams.
Grow Financial is headquartered in Tampa FL. For remote roles candidates must be located in the following states:AL AZ AR DE FL GA ID IN IA KS KY LA MS MO MT NE NH NC ND OH OK PA SC SD TN TX UT VA WV WI WY.
Some of our Benefits/Perks:
- Medical/Dental/Vision Insurance
- Employee discount on loans Team members qualify for a discount on consumer loans.
- Tuition Reimbursement of up to $5250 per year for full-time team members.
- Paid Time Off 15 days/year & over 10 Paid Holidays
- Paid Volunteer Days Grow provides two bi-annual paid volunteer days to all team members.
- Retirement Benefits (401K) Grow matches up to 8% for team members.
- Growth Potential In-house training department dedicated to helping our team members reach their maximum potential.
Responsibilities
The Desktop Support Supervisor is responsible for assisting the Manager with leading the daily operations of the Desktop Support team ensuring the delivery of high-quality technical support to end users across the organization. This role oversees the timely resolution of incidents and service requests manages ticket queues and ensures adherence to service level agreements (SLAs). The supervisor provides guidance and mentorship to Desktop Support staff monitors performance metrics and implements process improvements to enhance service efficiency and user satisfaction. Additionally the Desktop Supervisor collaborates with other teams to escalate and resolve complex issues maintains documentation and knowledge bases and ensures the effective use of service management tools such as ServiceNow.
Qualifications
REQUIRED SKILLS/EXPERIENCE:
- Bachelor of Arts/Science degree from an accredited college or university (management or technology discipline with significant computer coursework preferred) required or an additional four years of related experience required.
- Three years experience with PC operations in a Help Desk environment is required.
- A certification required.
- 1 year of supervisory experience required.
- Must have or be willing to obtain an advanced Microsoft or Cisco certification.
- Extensive working knowledge of Windows operating systems and Office applications.
- Experience in hardware troubleshooting techniques required.
- Working knowledge of script and script deployment. Knowledge of PowerShell scripting a plus.
PHYSICAL DEMANDS
- Ability to move freely (standing stooping walking bending pushing and pulling) and lift up to a maximum of fifty (50) pounds without assistance.
- Must be able to sit type and view computer monitors for extended periods of time.
- Must be able to read write speak and type English.
- Must be able to hear and use a telephone.
- Use of computer requires repetitive keystrokes.
WORK ENVIRONMENT
- This position is in-person. Youll thrive in the energetic environment of our HQ and retail stores.
- As part of your week you may occasionally travel between various Grow locations.
- Qualified candidatesmust live in the Tampa Bay area.
Apply online now!
An Equal Opportunity Employer Minorities/Females/Veteran/Disabled
Required Experience:
Manager
Employment Type
Full-Time
