Customer Service Advisor
Customer Service Advisor
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Job Description
About Us
At Sportsbet were all about bringing excitement to life for our 2 million customers. As part of the global Flutter Group were a tight-knit team of 1300 in Melbourne Sydney and Darwin passionate about challenging the status quo. Were proud to be recognized as one of LinkedIns Top 25 Companies and one of the Top 10 Workplaces for Women.
Were an inclusive employer who celebrates diversity and is committed to helping you thrive. Whether youre looking for flexibility career growth or a supportive environment were here to help you succeed.
Committed To Responsible Gambling
Were proud to be the leaders in responsible gambling in our industry not just locally but globally.
About The Role
At Sportsbet were passionate about delivering outstanding experiences for our customers and were looking for people who share that energy. Were hiring permanent full-time Customer Service Advisors to join our Contact Centre where youll be at the heart of the action during some of the biggest moments in sport from the AFL and NRL finals through to the iconic Spring Racing Carnival.
As a Customer Service Advisor youll join a high-performing full-time team committed to delivering best in class service. Youll support customers through peak sporting periods and access excellent training and long-term career development opportunities.
Please note: This is a permanent full-time position. Rosters will vary and include evenings weekends and public holidays. We are particularly seeking team members who are available throughout our busiest sporting seasons including Spring Racing.
What Youll Do:
- Handling betting inquiries and providing general customer support across multiple channels; phone email and live chat.
- Solving customer problems efficiently with a focus on detail and delivering great outcomes.
- Logging clear concise notes in our customer database.
- Learning new systems quickly and always keeping the customer front of mind.
What Were Looking For:
- Australian citizenship permanent residency or a visa that permits full-time work
- Previous customer service experience is essential; contact centre experience is a strong advantage
- Excellent verbal communication skills as this is a phone-based role
- Availability to work a rotating roster including evenings weekends and public holidays
Please note: You must be available for 3 weeks of full-time training starting Tuesday 9th September (training includes Saturdays).
If youre passionate about sport thrive in a fast-paced environment and want to be part of a fun and supportive team we want to hear from you!
Why Youll Love Working Here
Along with a competitive salary and performance-based bonus heres some of our other benefits:
- 25 days annual leave
- Access to outstanding career development programs including expert-led internal training and external learning opportunities
- A vibrant office environment with Table Tennis and Pool tables Massage Chairs and enough TVs to watch all live sport overlooking the Darwin Racecourse
- Stocked kitchen with food and cooking appliances to keep you well fed throughout your shift
- Regular office competitions and catered major events (think AFL/NRL Grand Finals Superbowl Melbourne Cup Day)
- Access to our Employee Assistance Program and a Circle In membership
- Generous parental leave and return-to-work benefits
Whats the Green Tick Feeling
Well its different for everyone yet unites us all. Its the feeling you get when you succeed no matter what success looks like to you. It could be developing your career it could be working on an industry leading project or it could be making it to school pick up in time. Its all the little and big things that make you feel like youre thriving when working at Sportsbet.
Were an inclusive employer who welcomes you for who you are as you are so if you require adjustments to the recruitment process please let us know in your application. We also know flex means different things to different people so let us know how we can support you to be your best.
We review applications quickly so apply soon! Check out our Instagram LinkedIn and careers website for more about our inclusive culture.
Ready for your Green Tick Feeling Apply now.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
