Operations Executive
Operations Executive
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Job Description
About the Role
This is no ordinary operations role. As an Operations Executive youll be at the heart of the action supporting live betting markets for two of the UK & Irelands biggest brands Paddy Power and Betfair. Youll play a key part in ensuring a seamless customer experience across every event and outcome.
Whether youre coming from customer service admin hospitality or just love solving problems this is a great opportunity to kickstart a career in trading operations. Youll join a close-knit team who thrive on collaboration curiosity and sharp thinking. No betting experience No worries well teach you everything you need to know.
With world-class training and a supportive environment youll learn on the job while gaining experience in a global business with heaps of growth potential.
Shift Pattern:
Youll work on a 7-day rotating roster:
- First 2 weeks are MondayFriday (for training)
- Post-training: Youll work 5 days per week including regular weekend work
What Youll Do
- Support Live Markets: Monitor and manage betting markets ensuring results and prices are accurate and timely.
- Solve Problems Fast: Respond to live issues and escalate them appropriately to minimise customer impact.
- Collaborate Globally: Work with trading and customer teams across Melbourne Dublin and Leeds to deliver operational excellence.
- Elevate Customer Experience: Make every touchpoint seamless resolving settlement issues or technical glitches with empathy and speed.
- Drive Process Improvements: Log errors spot patterns and suggest smarter ways of working that support continuous improvement.
What Were Looking For:
You dont need to know everything about betting or trading were here to train you. But youll succeed if youre a confident communicator who stays calm under pressure and loves being part of a high-performing team. You might be a great fit if you:
- Are a natural problem solver who stays cool when things move fast
- Have great attention to detail and a high level of computer literacy
- Are curious keen to learn and always looking for ways to do things better
- Have experience in customer service admin or operations (or the drive to build it!)
- Love the idea of being in the action during major sports and racing events
- Enjoy working with a supportive down-to-earth team in a business thats big on learning and development
Employment Type
Full-Time
