Bain 50+ Center Administrative Support Technician II-Community Resources & Services

Howard County:
Conveniently located in the heart of central Maryland between Baltimore and Washington Howard County offers the charm of a historic past mixed with the excitement of a cosmopolitan community.

Howard County Government:
Howard County Government is a leader in innovation best practices and sustainability. It is consistently ranked as one of the best places to live and work in the 2025 Howard County Government received a record-breaking 83 Achievement Awards from the National Association of Counties (NACo) the most awards in the state of Maryland and the fifth highest in the nation as compared to more than 3000 counties. NACo Achievement Awards are the premier national honor to recognize innovative and transformative programs that provide new services for county residents improve existing programs upgrade working conditions and enhance citizen participation and public policy making.

What are we looking for
We are looking for outstanding individuals to join our team and contribute to excellence in Howard County operations

What youll like most about working at Howard County Government:

• We are committed to workplace excellence in every area of County government.
• We have a highly talented diverse and inclusive workplace. Your input will not only be heard but it will be encouraged!
• We offer competitive compensation and great benefits including medical retirement and wellness programs.
• As a member of the Howard County Government team youll be helping drive our culture and directly impact what makes us an amazing place to work.

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Responsible for administrative duties and front desk functions which include:

Greets and directs customers provides information registers & collects payment for programs sells and processes memberships in ActiveNet makes appropriate referrals assists staff and visitors as needed. Follows the established policies and procedures as needed to ensure that a high quality of service is being delivered to the public.

Opens center and secures the facility upon closing.

Provides administrative support including data entry and updating and maintaining databases computers and technology photocopying inputting and maintaining email newsletter and other systems.

Assist DCRS technology team in setting up Audio Visual equipment including video conference equipment and Webex software. Interface with DCRS technology staff to assist in troubleshooting ActiveNet AIM and other software issues.

Reconciles daily close out receipts and provides them to the appropriate person at the end of the day.

Responds to written and verbal requests for information from public guests staff and outside agencies. Maintains member communication including wellness calls program updates and promotion.

Coordinates in-person and virtual programs in consultation with other staff. This includes programming support setting up audio-visual equipment technology training and the hosting of virtual and streaming programs.

Prepares and straightens rooms for all program usage such as special events congregate meals meetings and trainings including furniture and audio-visual arrangements.

Interfaces with Facilities in issues relating to the building to include review of inspection reports for facility maintenance preparation of work orders for maintenance and monitoring of progress and status.

Works toward securing the safety and security of participants and staff.

Completes and submits to immediate supervisor any incident injury accident or other related reports.

Works as a team member on selected projects in supporting the daily work of the 50 Center staff as well as the work of other DCRS staff on selected projects.

Works and cooperates with coworkers and supervisors at all levels and attends meetings and trainings as directed by supervisor.

Provides support to building partners (Recreation and Parks Health Department Howard County Library and Howard County Police) with referrals communication directions and coordination.

Adheres to programs department and county policies and procedures.

Staff rentals and building used by renters community and nonprofit organizations and other external use groups. Work may require evening and weekend hours.

Complies with department and fiscal policies with any PDQ card purchases.

Participate in activities related to Emergency Management as requested including work outside normal business hours.

SUPERVISORY RESPONSIBILITIES:
This job has no supervisory responsibilities.

High School Diploma or GED and three (3) years of experience or equivalent combination of education and experience.

PREFERRED EDUCATION KNOWLEDGE SKILLS AND ABILITIES:
Associates degree or equivalent from a two-year college or technical school.

Cash handling experience.

Customer service experience with older adults or adults with disabilities.

Strong interpersonal skills excellent oral and written community skills and the ability to work well with an ethnically diverse population.

Strong computer proficiency with Microsoft Office (Word Excel PowerPoint) database management and spreadsheet applications necessary.

Proficiency in virtual platforms and use of technology for human services delivery.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of the job the employee is regularly required to sit; use hands to finger handle or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand; walk; and stoop kneel crouch or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

The noise level in the work environment is usually moderate. There is usual noise and interruption associated with the front desk area of a large senior center.

LANGUAGE SKILLS MATHEMATICAL SKILLS AND REASONING ABILITY:
Ability to read and interpret documents such as safety rules operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Ability to add subtract multiply and divide in all units of measure using whole numbers common fractions and decimals.

Ability to apply common sense understanding to carry out instructions furnished in written oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

ADDITIONAL INFORMATION:

TO APPLY:You must complete an employment application online to be considered for this recruitment. Resumes cannot be substituted for completion of the job application work history. No paper applications will be accepted.

Selected candidates may be subject to drug screening background screening and reference checks.

At time of application please submit a copy of any college degree coursework licenses or certifications that you have referenced on your who have education obtained outside of the U.S. may need to provide proof of the equivalent U.S. education as determined by a foreign credential evaluation service such as the National Association of Credential Evaluation Services () or World Education Services: International Credential Evaluation ( County Government is not sponsoring employees in application of the H-1B Visa or providing an extension of an existing H-1B Visa. All applicants must be legally authorized to work in the United States under the Immigration Reform and Control Act of 1986.

Howard Countyis an Equal Employment Opportunity Employer and we are committed to a workplace that values diversity equity and inclusion. The County prohibits discrimination on the basis of race color religion age sex ancestry creed national origin disability status genetics marital statusmilitary service sexual orientation gender identity/expression or any other characteristic protected by federal state or local laws. Applicants requiring accommodations during the hiring process should contact the Office of Human Resources directly at .Requests for accommodations should not be attached to the application.