About BEAM

The mission of BEAM is to create pathways for students from low-income and underserved communities to become scientists mathematicians engineers and computer scientists. Led by staff with these same technical backgrounds BEAM believes that pathways to STEM careers are created through community individual support and access to advanced work that typically lies outside most school curricula. We work to directly support students and to transition them to other supportive enrichment programs that enable their future success.

BEAMs model provides continuous support from middle school through college graduation including intense academic summer programs for middle school students (after 6th and 7th grade) weekend classes and mentoring and STEM-focused support through college. Our program includes not just access to learning advanced math but also support finding and applying to other opportunities including support with college admissions and financial addition to our academic content bringing students into community is a key part of our mission and all of our work is designed to support that goal.

BEAM has grown from a small summer program serving 17 students in the summer of 2011 to a year-round national program serving 420 students at six summer program sites and 600 students in year-round programming in New York City and Los Angeles this school addition our BEAM National pilot program now reaches over 500 elementary-aged students in seven different states working to create a new nationwide pathway modeled on our local work.

With our strategic plan our team has committed to transforming the organization from a successful startup to a more mature and scalable organization that can drive change across the country.

ABOUT THE INFORMATION TECHNOLOGY TEAM

BEAMs Information Technology (IT) team a part of the Business Operations Division is a new and growing team dedicated to advancing the organizations IT policies procedures and data security standards.

To enable information technology to proceed effectively and securely the IT Team places strong focus on effective communication both written and verbal and technical expertise in network security systems administration and troubleshooting. This approach ensures efficient operations prompt resolution of technical issues and adherence to best practices across IT infrastructure. Working collaboratively with all teams across BEAM the IT Team ensures the optimal maintenance and management of BEAMs cloud-based enterprise applications driving efficiency security and reliability across all platforms.

DESCRIPTION OF ROLE

Bridge to Enter Advanced Mathematics (BEAM) a project of the Art of Problem Solving Initiative Inc. is seeking an IT Systems & Operations Assistant to support the operations of our IT department for approximately 25 hours per week. The IT Systems & Operations Assistant role is a dynamic position that supports BEAMs operations by providing assistance with security and compliance systems administration and tech and user support.

The IT Systems & Operations Assistant role at BEAM is a great opportunity for someone looking to gain experience and insight into cybersecurity tech operations and data management. We are committed to professional development and provide feedback to individuals in this position to support their growth.

KEY DUTIES AND RESPONSIBILITIES

Tech Support & Program Operations (80%)

• Onboarding and Offboarding:
• Support the onboarding and offboarding process for regular and seasonal employees by procuring and preparing necessary BEAM-issued technology (laptops and accessories).
• Configure laptops with cybersecurity and device monitoring tools.
• Provision access to enterprise applications such as but not limited to: Asana Dropbox Google Workspace etc.
• Support the IT team with new hire enterprise systems training
• Manage user onboarding and offboarding for Slack and RingCentral ensuring timely and accurate access provisioning
• Provide user support and access management for TalentLMS including enrollment in mandatory trainings Mandated Reporter and Harassment Prevention
• End-User Technical Support:
• Provide technical support for BEAM-issued laptops and enterprise systems (e.g. Dropbox Google Workspace Miro Slack) including troubleshooting hardware/software issues login problems and access requests
• Manage support tickets through Mojo Helpdesk ensuring timely resolution clear communication and thorough documentation; escalate complex or urgent issues to the Director IT Systems & Operations
• Maintain proper user permissions and data access promoting best practices in system usage and data management
• Monitor system outages and vendor status updates via official channels and trackers like
• Ensure devices and systems are updated with the latest security patches and features
• Communicate system updates feature rollouts and process changes to users in a clear and timely manner
• Telecommunication Management
• Configure and update RingCentrals IVR (Interactive Voice Response) system including call routing and ring groups
• Collaborate with the Programs department to develop and implement seasonal IVR prompts in both English and Spanish for summer and year-round programs
• Maintain the organizations phone directory ensuring accuracy and accessibility for all staff
• Monitor and ensure SMS usage remains compliant with current industry regulations and standards (e.g. 10DLC requirements)
• Training and Documentation
• Assist with the creation and maintenance of user-friendly documentation FAQs and knowledge articles to support end user usage of technology
• Collaborate with IT team to tailor guidance and support to department-specific workflows
• Gather user feedback to identify areas for additional support or training
• Recommend best practices to optimize productivity and minimize errors
• Summer Program Operations
• Assist with creation and access management for Google Groups used by program staff and participants
• Set up and manage Slack workspaces and permissions for each summer site to ensure effective communication
• Support travel logistics by configuring access to TravelPerk setting up trip approval workflows and assigning cost centers
• Create and manage Lyft Passes for airport transfers and other travel needs
• Assist with granting access to purchasing platforms including Amazon Business and ezCater for program-related orders and catering needs

Security and Compliance (20%)

• Monitor security measures on all BEAM devices and enterprise applications to safeguard sensitive organizational and student data.
• Assist with maintaining compliance with data protection regulations and nonprofit industry best practices
• Support and reinforce ITs policies and procedures related to data governance and cybersecurity

QUALIFICATIONS

Above all were looking for people passionate about BEAMs work and impact. It is much more important to us to hire someone with the right approach than someone with a particular background. That said we are looking for the following qualifications:

The ideal candidate has:

• 0-2 years of experience in IT support or operations coordination ideally in a remote or nonprofit environment
• Strong interpersonal and communication skills with the ability to work across departments support individuals with varying levels of technical proficiency and adapt guidance to meet people where they are
• Strong organizational and project management skills for managing multiple projects tasks and systems simultaneously with attention to detail and follow-through
• Experience with cloud-based platforms such as Asana Google Workspace RingCentral Slack etc.
• Ability to troubleshoot basic hardware issues both remotely and in-person
• Ability to follow standard operating procedures (SOPs) and document processes clearly
• Adaptable and comfortable supporting both technical and operational tasks
• Awareness of basic cybersecurity principles especially in SaaS environments

Significant pluses may include:

• Experience using a ticketing system such as Mojo Helpdesk
• Familiarity with onboarding and offboarding processes (e.g. account setup and deactivation)
• Ability to create or update user-friendly how-to guides and documentation
• Experience working in a seasonal education-based or nonprofit program environment
• Bilingual (English/Spanish) or experience supporting bilingual users
• Familiarity with data privacy considerations (e.g. FERPA or similar standards)
• Ability to interpret and clearly communicate basic technical information to non-technical users

HOURLY RATE AND OTHER DETAILS

The expected salary range for this position is $22-$29/hour depending on experience and background.

Work Schedule: Monday-Friday; 11AM-4PM/day

APPLICATION PROCESS

• The initial step is to submit your application including resume and responses to a few short application questions via our online portal. When your application is complete we will follow up with next steps
• Next steps in our process will include a short 30-minute phone interview and/or sample projects so we can get to know you and you can show us your work. We believe in the importance of demonstrated ability and providing opportunities that allow candidates to demonstrate their relevant skills for the role throughout our process. The final step of our process is a final interview with the team.
• We will review applications on a rolling basis until the position is filled.
• We believe strongly in communication and the spirit of that collaborative atmosphere we strongly encourage you to ask questions about the position! You can contact .

COMMITMENT TO DIVERSITY EQUITY AND INCLUSION

Beyond a commitment to nondiscrimination we are committed to fostering a supportive and inclusive environment where everyone can thrive.

EQUAL EMPLOYMENT OPPORTUNITY

BEAM is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individuals race (including traits historically associated with race (including but not limited to hair texture and protected hairstyles such as braids locks and twists) ethnicity religion (including clothing or facial hair worn in accordance with the religious tenets) color sex pregnancy childbirth and related medical conditions breastfeeding gender (including actual or perceived sex gender identity and gender expression including a persons actual or perceived gender-related self-image appearance behavior expression or other gender-related characteristic regardless of the sex assigned to that person at birth) sexual orientation sexual and reproductive health decisions national origin immigration or citizenship status status as a veteran active military service member or uniform service member marital or partnership status familial status caregiver status age (18 or older) predisposing genetic characteristics disability creed status as a victim of domestic violence sexual violence or stalking unemployment status salary history credit history an individuals status as having a known relationship or association with a member or members of a protected category or any other protected status in accordance with all applicable federal state and local laws. This policy applies to all terms conditions and privileges of employment including recruitment hiring placement compensation promotion discipline and termination.

All personnel decisions will be made in accordance with the principles of equal employment opportunity and subject only to valid (job-related) requirements for employment benefits or promotional opportunities.