Reservations Manager
Reservations Manager
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Job Description
Join the Team at Brisbane Marriott Hotel as our next Reservations Manager
As Marriott Internationals flagship brand Marriott Hotels continues to shape the future of hospitality with innovation and purpose. Join a passionate team of professionals committed to excellence and be part of an environment where every associate is empowered supported and valued. As a Reservations Manager youll lead a vital function of our hotel and play a key role in creating exceptional guest experiences.
Position Summary:
- Lead and inspire the Reservations team to deliver exceptional service and maximize guest satisfaction
- Manage the reservations process with accuracy and efficiency ensuring alignment with hotel strategy and inventory controls
- Collaborate with key departments including Sales Marketing and Front Office to ensure seamless guest journeys
- Drive performance through coaching development and on-the-job training for your team
- Support group business through allocation management and communication with stakeholders
- Monitor team performance and service standards ensuring all calls and correspondence are handled professionally and in line with Marriott brand expectations
- Assist with forecasting reporting and occupancy planning to support hotel revenue goals
- Promote a culture of care compliance and accountability by upholding all Marriott policies including Workplace Health & Safety Environmental Responsibility and Business Ethics
- Actively contribute to process improvements and share insights to enhance efficiency and service delivery
About You:
- Experience in a leadership or reservations-based role within hospitality
- Strong knowledge of hotel systems (MARSHA Opera or similar) and inventory management
- Exceptional communication organisation and problem-solving skills
- Ability to lead by example and motivate a team
- A proactive mindset and commitment to service excellence
- Full working rights in Australia
Our Benefits:
- Exclusive associate discounts on hotel stays dining and spa experiences globally
- Career development pathways through world-class training and Marriotts learning platforms
- Paid birthday leave and flexible working arrangements through our Life with the Works program
- Wellness support through our Employee Assistance Program
- Global career opportunities across the largest hotel company in the world
- Employee Referral Program and bonus incentives for top performers
Marriott Hotel is part of Marriott Internationals Premium portfolio which has committed to putting people first for 90 years. Apply now!
Marriott Hotels strive to elevate the art of hospitality innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels you will help keep the promise of Wonderful Hospitality. Always. by delivering thoughtful heartfelt forward-thinking service that upholds and builds upon this living legacy. With the name thats synonymous with hospitality the world over we are proud to welcome you to explore a career with Marriott joining Marriott Hotels you join a portfolio of brands with Marriott International. Be where you can do your best work begin your purpose belong to an amazing global team and become the best version of you.
Required Experience:
Manager
Employment Type
Full-Time
