Sr. Desktop Support Technician
Sr. Desktop Support Technician
Posted on :
26-07-2025
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1 Vacancy
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Job Description
Job Description
Beacon Systems Inc delivers Program Management Science Engineering and Technology Solutions to Federal Commercial State and Local Agencies. We are a subsidiary of Radiant Digital Solutions. Our Technology support to many DoD Agencies NASA Voice of America FDA and State Agencies such as State of FL RI MS ND VA and WV extends our delivery of solutions worldwide.
We are looking for a Sr. Desktop Support Technician position at - Richmond VA. (On-Site)
The position details are as follows. If you are interested in applying for this requirement please do respond with your updated resume and the details requested below.
Request you to make sure your updated Resume highlights all the below-mentioned required Skills & Experience.
Position: Sr. Desktop Support Technician
Duration: 10- Months Approx.
Location: Richmond VA - (On-site)
SHORT DESCRIPTION:
- Seeking a Senior Desktop Support Technician. The role is 100% onsite from day one. Initial interviews will be virtual or by phone followed by a mandatory in-person interview before any offer is extended. Parking is not provided for contractors.
COMPLETE ROLE DESCRIPTION:
- We are seeking a highly skilled Sr. Desktop Support Technician who will be responsible for providing technical support hardware and software troubleshooting and customer service within the organization.
Responsibilities include:
- Troubleshooting and resolving issues related to desktop hardware software and networking.
- Installing configuring and maintaining Windows operating systems (Windows 10 or higher) and Microsoft Office (including Outlook and Microsoft 365).
- Supporting PC hardware printers peripherals and LAN/WAN networks.
- Using remote support tools (e.g. SCCM Remote Desktop Dameware) to manage systems.
- Maintaining system documentation and asset management records.
- Collaborating with team members and end users to ensure system performance and usability.
- Providing exceptional customer service and end-user training when necessary.
- Demonstrating flexibility and willingness to learn new technologies and procedures.
REQUIRED SKILLS & QUALIFICATIONS:
Skill Required/Desired Years of Experience
- Strong knowledge of computer systems hardware and software including drivers and BIOS required - 4 Years
- Excellent problem-solving analytical and team-working skills-Required - 4 Years
- Excellent communication and interpersonal skills required -4 Years
- Experience gathering customer feedback and improving training methods -required - 4 Years
- Running reports and analyzing common complaints/problems required - 4 Years
- Openness to learning new technologies required -4 Years
- Experience using software tools (SCCM Remote Desktop Dameware etc.) Required -2 Years
- SCCM/SMS software knowledge Required -2 Years
Required Experience:
Senior IC
Employment Type
Contract
Key Skills
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