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HR Assistant II

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1 Vacancy
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Job Location drjobs

Hyderabad - India

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Overview:
TekWissen is a global workforce management provider that offers strategic talent solutions to our clients throughout India and world-wide. Our client is a company operating a marketplace for consumers sellers and content creators. It offers merchandise and content purchased for resale from vendors and those offered by thirdparty sellers.
Job Title: HR Assistant II
Location: Hyderabad
Duration: 8 Months
Job Type: Contract
Work Type: Onsite
Job Description:
Key Responsibilities:
  • Working knowledge in Real Time monitoring in Call Center environment (SL Volume Offered/Incoming/Handled vs. STF/Commit Outsourcing % age and size of email backlogs missed contacts calls in queue wait time.) and excel templates.
  • Able to write root case analysis of any service failure.
  • Intraday Reporting (including call outs).
  • Manage AUX states / non-adherence and escalate to the corresponding Planning & Vendor teams.
Mandatory Requirements:
  • 1 years of customer service experience
  • 1 years of Microsoft Office products and applications experience
Preferred skills:
  • Working knowledge in the clients Connect.
  • 1 years of customer service experience
  • 1 years of Workforce Management (Real Time Monitoring) experience in Call Center environment.
  • 1 years of Microsoft Office products and applications experience
Education or Certification:
  • Bachelors degree with good academic record.
TekWissen Group is an equal opportunity employer supporting workforce diversity.

Employment Type

Full-time

Company Industry

About Company

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