Overview:
TekWissen is a global workforce management provider that offers strategic talent solutions to our clients throughout India and world-wide. Our client is a company operating a marketplace for consumers sellers and content creators. It offers merchandise and content purchased for resale from vendors and those offered by thirdparty sellers.
Job Title: HR Assistant II
Location: Hyderabad
Duration: 8 Months
Job Type: Contract
Work Type: Onsite
Job Description:
Key Responsibilities:
- Working knowledge in Real Time monitoring in Call Center environment (SL Volume Offered/Incoming/Handled vs. STF/Commit Outsourcing % age and size of email backlogs missed contacts calls in queue wait time.) and excel templates.
- Able to write root case analysis of any service failure.
- Intraday Reporting (including call outs).
- Manage AUX states / non-adherence and escalate to the corresponding Planning & Vendor teams.
Mandatory Requirements:
- 1 years of customer service experience
- 1 years of Microsoft Office products and applications experience
Preferred skills:
- Working knowledge in the clients Connect.
- 1 years of customer service experience
- 1 years of Workforce Management (Real Time Monitoring) experience in Call Center environment.
- 1 years of Microsoft Office products and applications experience
Education or Certification:
- Bachelors degree with good academic record.
TekWissen Group is an equal opportunity employer supporting workforce diversity.