Senior Business Analyst – Modernization & Governance

Must Have:

• 8 years experience leading business analysis activities for enterprise modernization initiatives including the transition from legacy systems to cloud-based platforms (e.g. supply chain procurement).
• Develop detailed business requirements user stories and process maps to support application modernization workflow digitization and data integration projects.
• Support the governance and approvals process through the Architecture Review Board (ARB) including the development of business cases checkpoint artifacts and impact assessments.
• Act as a key liaison between business units architects developers and governance bodies to ensure alignment between business needs and technical designs.

Description

Key Responsibilities:

• Lead business analysis activities for enterprise modernization initiatives including the transition from legacy systems to cloud-based platforms (e.g. supply chain procurement).
• Develop detailed business requirements user stories and process maps to support application modernization workflow digitization and data integration projects.
• Act as a key liaison between business units architects developers and governance bodies to ensure alignment between business needs and technical designs.
• Conduct current-state assessments and gap analyses identifying improvement opportunities across business processes service delivery models and digital user journeys.
• Support the governance and approvals process through the Architecture Review Board (ARB) including the development of business cases checkpoint artifacts and impact assessments.
• Collaborate with ARB to ensure initiatives align with enterprise IT strategy principles and roadmaps.
• Prepare and maintain documentation required for project approvals including stakeholder briefings options analysis benefit realization tracking and risk registers.
• Lead or support stakeholder engagement sessions workshops and user interviews to gather business needs and translate them into actionable documentation.
• Develop and maintain process documentation such as BPMN diagrams SOPs and use case models to enable change management training and continuous improvement.
• Support organizational readiness and change adoption activities working closely with program managers and business leads.
• Ensure traceability between business requirements system functionality and testing activities throughout the solution delivery lifecycle.
• Participate in procurement activities including RFx development vendor demos evaluation criteria design and responses analysis.

Required Qualifications & Experience:

• 8 years of progressive experience in business analysis including work on complex multi-stakeholder digital transformation initiatives.
• Proven experience supporting enterprise modernization programs across one or more domains: procurement financials content/document management or IT service delivery.
• Strong understanding of public sector governance particularly around architectural compliance digital standards and risk management processes.
• Experience preparing governance documentation and leading initiatives through checkpoint gates such as ARB.
• Ability to synthesize business needs into clear requirements user stories and decision support artifacts for technical and executive audiences.
• Experience with workflow/process improvement lean analysis and business process modeling (e.g. BPMN).
• Familiarity with Agile methodologies sprint-based planning and hybrid delivery approaches in the public sector context.
• Demonstrated ability to manage competing priorities coordinate cross-functional teams and deliver quality work within tight timelines.
• Strong communication facilitation and stakeholder engagement skills with the ability to drive consensus and articulate value.

Desirable Skills:

• Knowledge of government digital standards (e.g. OPS I&IT directives GO-ITS) procurement processes and accountability frameworks.
• Experience with tools such as JIRA Confluence Visio Lucidchart.
• Exposure to SaaS platforms such as ServiceNow OpenText from a business requirements perspective.
• Understanding of change management practices and methodologies
• Certification or training in Business Analysis (e.g. CBAP PMI-PBA) Agile (e.g. Scrum Master Product Owner) or Lean Six Sigma or ITIL.

Core Competencies:

• Exceptional analytical skills with a strong ability to deconstruct complex systems and simplify for business understanding.
• Skilled communicator with the ability to bridge technical and non-technical stakeholders.
• Strong organizational awareness with the ability to navigate government or large enterprise structures.
• Proactive curious and resilient; capable of leading through ambiguity and working independently with minimal oversight.
• Detail-oriented yet able to see the bigger picture and align work to strategic goals.

Education:

• Bachelors degree in Computer Science Business Administration Information Systems Public Policy or a related field is required.
• Professional certifications in business analysis Agile or project management are considered strong assets.
• Deliverables
• Business Requirements Documents (BRDs): Clear articulation of business needs scope and expected outcomes.
• Process Maps and Workflows: Visual representations of current and future state processes using BPMN or equivalent standards.
• Governance Artifacts: Inputs for ARB including impact analyses readiness assessments and checkpoint packages.
• Options Analysis & Recommendations: Evaluations of solution or delivery paths aligned with business and technical constraints.
• Stakeholder Engagement Materials: Workshop outputs persona maps user journey diagrams and change readiness assessments.
• Traceability Matrices: Mapping of requirements to solutions use cases and test cases to ensure alignment through delivery.
• Vendor Evaluation Inputs: Criteria definitions scoring rubrics and summary reports to support procurement decision-making.

Additional Terms

Performance Expectations

• Quarterly performance reviews against agreed-upon objectives and deliverables
• Minimum 80% achievement of approved quarterly objectives
• Development and maintenance of detailed project documentation
• Regular status reporting as per project management framework
• Adherence to all Supply Ontario policies procedures and professional standards

Work Arrangements

• Hybrid work arrangement with minimum 2-3 days per week on-site at Supply Ontario offices
• Flexibility to adjust schedule based on project needs and stakeholder availability
• Availability for occasional evening/weekend work during critical project phases

Intellectual Property and Confidentiality

• All work products documentation and intellectual property created during the engagement remain the property of Supply Ontario
• Strict adherence to confidentiality agreements and data protection protocols
• Non-disclosure agreement required as condition of engagement
• Return of all Supply Ontario property and materials upon contract completion

Probationary Period

• Initial 90-day probationary period to assess fit and capabilities
• Clear performance objectives to be established within first 30 days
• Bi-weekly check-ins during probationary period
• Option to terminate with 5 business days notice during probationary period

Early Termination Provisions

• Supply Ontario may terminate the contract with 10 business days written notice without cause
• Immediate termination for:
  • Breach of confidentiality or security protocols
  • Failure to meet minimum performance standards after documented warning
  • Violation of Supply Ontario policies or professional conduct standards
  • Misrepresentation of qualifications or experience
  • Extended unavailability without approved leave

Extension and Renewal Provisions

• Contract extension is at the sole discretion of Supply Ontario
• Extension decisions will align with Supply Ontarios internal procurement policies and procedures
• Factors considered for extension include but are not limited to:
  • Achievement of defined deliverables and performance metrics
  • Ongoing organizational need for services
  • Budget availability and value for money
  • Contractors demonstrated reliability and cultural fit
  • Project continuity requirements
• Extension terms:
  • Maximum extension periods as per Supply Ontario procurement policy
  • Rate adjustments if any must align with approved rate cards
  • Additional or modified terms may be introduced during extension
• Extension process:
  • Review initiated minimum 30 days before contract end date
  • Appropriate management approvals as per delegation of authority
  • Written notice of extension decision provided minimum 30 days before contract end
  • No guarantee or implicit right to extension regardless of performance
• Supply Ontario reserves the right to:
  • Modify role requirements during extension period
  • Adjust work arrangements and conditions
  • Implement new policies or procedures
  • Require additional qualifications or certifications
• Contractor acknowledgment:
  • No expectation of automatic renewal
  • Extension discussions do not constitute commitment
  • Rights to compete for other opportunities if extension not granted